Dispatcher

Amazon; Greenfield (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Tuition reimbursement

Job summary

Amazon seeks a reliable Dispatcher in Greenfield, Indiana, to manage dispatch operations and support drivers for efficient deliveries.

The ideal candidate will have at least 1 year of experience with an Amazon DSP and demonstrate strong communication, organizational, and problem-solving skills. Benefits include competitive pay and health insurance.

Qualifications

• Minimum 1 year of dispatcher experience with an Amazon DSP.
• Experience as an Amazon Delivery Associate (DA).
• Ability to perform under pressure and manage multiple tasks.

Responsibilities

• Coordinate daily dispatch operations and monitor delivery progress.
• Communicate with drivers and ensure adherence to safety protocols.
• Track and report key performance metrics for operational efficiency.

Skills

Communication skills

Problem-solving mindset

Organization and multitasking

Microsoft Excel proficiency

Team-oriented

Tools

Cortex

Flex

Google Sheets

Microsoft Word

Job description

Responsibilities

• Coordinate and oversee daily dispatch operations, including route assignments and driver check-out/check-in.
• Assign and optimize delivery routes for efficiency.
• Monitor delivery progress using Amazon systems such as Cortex and Flex, and provide real-time support to Delivery Associates (DAs).
• Troubleshoot issues such as route delays, vehicle breakdowns, delivery exceptions, and emergencies.
• Communicate effectively with drivers, management, and Amazon support teams.
• Ensure all drivers adhere to safety protocols, company policies, and regulatory requirements.
• Conduct daily safety briefings during stand-up meetings.
• Monitor driver behavior, including speeding, harsh braking, and distractions, using telematics tools, and provide coaching as needed.
• Track, report, and escalation safety incidents, near-misses, and violations.
• Coordinate emergency response in case of accidents or on-road incidents.
• Ensure all vehicles meet safety and operational standards prior to dispatch.
• Assist with reassigning routes or packages as needed to ensure completion.
• Track and report key performance metrics, including on-time delivery, route completion, and safety performance.
• Maintain accurate records and logs for both operational and safety activities.
• Partner with management to drive continuous improvement in delivery efficiency and safety performance.

Company Description

Babila Logistics are seeking a reliable and well-organized Dispatcher with Amazon DSP experience to manage dispatch operations, support drivers, and ensure smooth daily delivery activities.

Qualifications

• Availability to work weekends.
• Minimum 1 year of dispatcher experience with an Amazon DSP.
• Experience as an Amazon Delivery Associate (DA).
• Proficiency in Microsoft Excel, Word, and Google Sheets.
• Strong communication and interpersonal skills.
• Team-oriented with a positive attitude.
• Strong organizational and multitasking skills.
• Ability to perform under pressure.
• Reliable and punctual.
• Problem-solving mindset.

Additional Information

• Job Type: Full-time
• Work Location: On-site

Benefits

• Competitive pay
• Health insurance
• Tuition reimbursement