Dispatcher

High 5 Plumbing; Golden (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Company-matched 401(k)

Paid holidays + PTO

Career growth & training

Weekly pay

Job summary

High 5 Plumbing is seeking a proactive Dispatch Scheduler to coordinate HVAC, Plumbing, and Electrical service appointments in the Denver metro area. The role emphasizes organizing field technicians, prioritizing requests, and communicating clearly with customers and team members.

We offer weekly pay, comprehensive benefits, a company-matched 401(k), and opportunities for professional growth and ongoing training as we lead the trades forward with a people-first culture.

Qualifications

• Previous dispatching, scheduling, or customer service experience.
• Experience in HVAC, Plumbing, Electrical, or other home service industries is highly preferred.
• Experience using ServiceTitan or similar field service management software preferred.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to remain calm under pressure and adapt to changing priorities.

Responsibilities

• Schedule and dispatch HVAC, Plumbing, and Electrical service technicians based on location, skill set, urgency, and availability.
• Monitor technician schedules throughout the day and make real-time adjustments as priorities change.
• Communicate appointment details, updates, and changes to technicians and customers.
• Maintain close communication with field personnel to ensure efficient routing and on-time arrivals.
• Respond quickly to emergency service requests and prioritize accordingly.
• Confirm customer appointments and proactively notify customers of delays or schedule changes.
• Work closely with Customer Service Representatives to ensure appointments are scheduled accurately.
• Utilize ServiceTitan (or similar dispatch software) to manage schedules, job statuses, and technician assignments.
• Monitor technician capacity and work to minimize downtime while maximizing productivity.
• Coordinate with department managers regarding scheduling priorities and workload.
• Review incomplete jobs and reschedule follow-up work as needed.
• Ensure all jobs contain accurate customer information, notes, and required documentation.
• Maintain a high level of professionalism and provide excellent customer service in every interaction.
• Support company goals by helping improve response times, efficiency, and overall customer satisfaction.

Skills

Dispatching experience

Scheduling

Customer service

ServiceTitan

Trades industry experience

Communication

Time management

Tools

ServiceTitan

Job description

Description

We're not just here to work in the trades. We're here to lead them, one HIGH 5 at a time!

High 5 is redefining what it means to work in the skilled trades. Proudly serving the Denver Metro area, we're a forward-thinking home services company built on exceptional customer experiences, innovation, and a people-first culture.

We believe the future of the trades belongs to those willing to raise the standard. From investing in our people and their professional development to embracing new technology and creating meaningful career opportunities, we're building more than a home services company — we're building a place where great people can do their best work.

Whether you're an experienced tradesperson or just beginning your career, High 5 is a place to grow, make an impact, and be part of a team that's changing the industry.

Why Join Us?

• Competitive Compensation: Hourly $23-$27 based on experience PLUS bonus opportunities.
• Weekly Pay: Get paid every Monday!
• Benefits: Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched 401(k): Invest in your future with employer contributions.
• Paid Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
• Career Growth & Training: Access ongoing professional development from some of the best trainers in the industry.

RESPONSIBILITIES

• Schedule and dispatch HVAC, Plumbing, and Electrical service technicians based on location, skill set, urgency, and availability.
• Monitor technician schedules throughout the day and make real-time adjustments as priorities change.
• Communicate appointment details, updates, and changes to technicians and customers.
• Maintain close communication with field personnel to ensure efficient routing and on-time arrivals.
• Respond quickly to emergency service requests and prioritize accordingly.
• Confirm customer appointments and proactively notify customers of delays or schedule changes.
• Work closely with Customer Service Representatives to ensure appointments are scheduled accurately.
• Utilize ServiceTitan (or similar dispatch software) to manage schedules, job statuses, and technician assignments.
• Monitor technician capacity and work to minimize downtime while maximizing productivity.
• Coordinate with department managers regarding scheduling priorities and workload.
• Review incomplete jobs and reschedule follow-up work as needed.
• Ensure all jobs contain accurate customer information, notes, and required documentation.
• Maintain a high level of professionalism and provide excellent customer service in every interaction.
• Support company goals by helping improve response times, efficiency, and overall customer satisfaction.

Requirements

• Previous dispatching, scheduling, or customer service experience.
• Experience in HVAC, Plumbing, Electrical, or other home service industries is highly preferred.
• Experience using ServiceTitan or similar field service management software preferred.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to remain calm under pressure and adapt to changing priorities.
• Detail-oriented with excellent time management skills.
• Ability to work collaboratively with technicians, managers, and office staff.