Dispatcher

Hill Mechanical Services; Franklin Park (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Dispatcher to support its field operations. This role is crucial for coordinating and managing technicians, ensuring high productivity and effective communication. The ideal candidate will have a background in HVAC or construction administration, strong organizational skills, and the ability to thrive under pressure. Join a dynamic team where your contributions will directly impact service delivery and customer satisfaction. Enjoy a comprehensive benefits package including medical, dental, vision, and 401(k) options, making this an exciting opportunity for your career growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Profit Sharing

Paid Time Off

Qualifications

• High school diploma required; HVAC, plumbing or construction experience preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Manage and dispatch technicians to work assignments efficiently.
• Process 300-400 work orders weekly and monitor technician progress.

Skills

Customer Service

Communication Skills

Microsoft Office Suite

HVAC Knowledge

Plumbing Knowledge

Construction Administration

Education

High School Diploma or GED

Tools

S2000 Software

Cisco IP Phone System

Job description

Summary:

The Dispatcher to the Hill Mechanical Services ("HMS") division of The Hill Group ("Hill") is responsible for assisting our dispatch field operations. This position also provides administrative support to all the sales reps, technicians, superintendents, and managers of operations.

Key Responsibilities:

• Manage, monitor, and report daily field activities for our 60 service technicians including, but not limited to:
  
  
  
  • Schedule, coordinate and dispatch technicians to work assignments
  
  
  • Prioritize service requests, determine needs of customers and match the appropriate service technician
  
  
  • Ensure that labor, materials and equipment are properly planned and coordinated
  
  
  • Ensure high field productivity through proper work planning and coordination to minimize tech down time and travel time
  
  
  
  


• Maintain work order status and updates:
  
  
  
  • Process approximately 300-400 work orders per week
  
  
  • Monitor progress of techs and field work and adjust dispatch plans accordingly
  
  
  • Review, correct, and follow up on work orders
  
  
  
  


• Enter purchase orders into the system


• Manage, plan and schedule preventive maintenance work orders based on priority


• Prepare and participate in weekly review of work order backlog and work planning


• Perform all other duties as assigned

Experience and Qualifications:

• High school diploma or general education degree (GED) required


• HVAC, plumbing or construction administration experience preferred


• Excellent customer service and communication skills required


• Proficiency in all Microsoft Office Suite (Word, Excel and Outlook); experience in S2000 a plus)


• Experience with Cisco IP Phone System a plus

Other Qualifications:

• Requires an ability to work effectively and efficiently under pressure and adjust to changing situations


• Requires initiative, great attention to detail, accuracy, an ability to prioritize and multi-task


• Must have excellent interpersonal and customer services skills, and maintain a positive attitude while dealing professionally with co-workers, clients, vendors, etc.


• Must be able to work independently with limited supervision while still being a team player


• Must be dependable, organized and self-motivated

Pursuant to the terms, conditions and limitations of the benefit plan documents, you will be eligible for the following standard Company benefits: medical, dental, vision, short and long-term disability, Accidental Death & Dismemberment (AD&D), group life, 401(k), profit sharing, and paid time off.