Dispatcher - Full Time - Varied Shifts - Center City

Jefferson Health; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Philadelphia is seeking a Dispatcher for full-time varied shifts. The role involves monitoring emergency calls, dispatching services, and ensuring operational security. Ideal candidates will have strong decision-making skills and experience in high-pressure environments. Join Jefferson Health to contribute to community safety and emergency response.

Qualifications

• Experience using emergency alerting systems and public safety technologies.
• Ability to work under stressful conditions and make critical decisions.
• Knowledge of law enforcement terminology and radio communications protocols.

Responsibilities

• Monitor incoming emergency and non-emergency calls.
• Dispatch police, fire, and EMS units using a two-way radio system.
• Coordinate crisis communications and support operational security priorities.

Skills

Decision Making

Communication

Situational Awareness

Education

High school diploma or GED

Associates or Bachelor’s Degree (preferred)

Tools

Computer-aided dispatch system

CCTV cameras

Microsoft Office

Job description

Dispatcher - Full Time - Varied Shifts - Center City

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Job Details

The Communications Dispatchers are responsible for monitoring incoming emergency calls, non-emergency public safety, facilities, and critical infrastructure calls, operational security situational awareness, information sharing, and dispatching security, police, and facilities staff to respond for calls for service. Leveraging advanced technologies for physical security, critical infrastructure/systems, and public safety tools, the Public Safety Communications Dispatcher collects and provides “real-time” situational awareness information regarding potential/actual risks, acts of criminality, and emerging threats.

Job Details

The Communications Dispatchers are responsible for monitoring incoming emergency calls, non-emergency public safety, facilities, and critical infrastructure calls, operational security situational awareness, information sharing, and dispatching security, police, and facilities staff to respond for calls for service. Leveraging advanced technologies for physical security, critical infrastructure/systems, and public safety tools, the Public Safety Communications Dispatcher collects and provides “real-time” situational awareness information regarding potential/actual risks, acts of criminality, and emerging threats.

Communications Dispatchers are also responsible for coordinating crisis communications, supporting operational security priorities, de-conflicting emergency management situations, monitoring critical infrastructure systems, and providing timely updates for ongoing security, police, and facilities management incidents that may have operational consequences for all components of the Jefferson enterprise. Often functioning in a high-stress and time-critical environment, these dispatchers must determine the validity, urgency, proximity, and significance of this information and disseminate it to relevant parties in a timely manner.

Communications Dispatcher receives incoming emergency (8-1-1) and non-emergency telephone calls from both the public and public safety agencies. This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system. This position facilitates and executes the crisis/emergency communications mission for the Jefferson enterprise in the Security Operations Center (SOC).

• Monitoring multiple law enforcement, public safety, fire department, and emergency management radio channels simultaneously to provide timely and accurate notifications to the public safety security and Jefferson police officers, visitors, staff, students, faculty, patients, executive leadership, and public safety command staff. Reviewing information from leadership from a variety of sources in the form of emails, memorandums, narrative reports, news reports, and notification to facilitate emergency response, record keeping, and data collection.
• Operating proprietary CCTV cameras, intrusions detection, and access control systems on multiple platforms, assist in locating reported incidents, identifying suspects of crime, missing or endangered people, etc.
• Exercising discretionary decision making in a time-critical and high-pressure environment with significant stakeholder interest
• Coordinating and effectively communicating with police, fire department, and emergency communications personnel during an emergency response
• Attending and participating in meetings, conferences, trainings, and crisis/emergency management tabletop regional exercises
• Prepares and enters information from calls into a computer-based information management system, such as public safety and security complaints, incident reports (current CAD is the Omnigo system)
• Maintains records essential to the development of the Public Safety Department operational metrics/KPI’ for the frontline functional responsibilities.
• Interacts with local police, or other law enforcement agencies relative to criminal offenses and complaints that arise on and around Jefferson healthcare and academic facilities
• Engages and coordinates security, police, and facilities operational, crisis, and emergency mission communications such as: fires, bomb threats, explosions, workplace violence, civil disturbance/disobedience, infrastructure compromise, and facilities maintenance challenges or other critical incidents.
• Proactively monitors video surveillance, intrusion detection, fire alarm/suppression, healthcare environmental controls, and facilities infrastructure systems
  
  

Job Description

Knowledge, Skills, and Abilities Required

• Considerable knowledge of security, emergency management, and communications technologies supporting the Security Operational Center’s (SOC) operational activities
• Knowledge of law enforcement and fire/EMS terminology, radio communications protocols, and operational security techniques/procedures as they relate to dispatch activities
• Experience working under stressful conditions making critical decisions using sound judgment
• Must achieve National Incident Management Systems (NIMS) basic certifications in one year
• Experience using Motorola, VOIP, wireless radios, emergency alerting systems, social media, and other public safety and emergency management systems.
• Proficient in Microsoft Office applications.
  
  

Minimum Education And Experience Requirements

• Associates or Bachelor’s Degree (Criminal Justice, Public Safety, or Homeland Security Studies) is preferred, but not required.
• High school diploma or GED required
• Previous experience as dispatch, communications specialist, or watch officer preferred
• Must complete APCO International basic dispatch and security operations center communications training certification in 90 days
  
  

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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