Dispatcher

Express Employment Professionals - Cincinnati East; Fort Worth (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Weekly Pay

Holiday Pay

Medical, Dental, and Vision Benefits

Referral Bonuses

Job summary

Express Employment Professionals - Cincinnati East is seeking a Dispatcher in Fort Worth, TX. The role supports 3PL operations, coordinating pickups and deliveries, building driver and customer relationships, and optimizing routes. Collaboration with management and accurate data entry are essential.

The position requires attention to detail, strong communication, and the ability to multitask under pressure. Typical Mon-Fri schedule with potential for extended hours as needed.

Qualifications

• Minimum 1 year of local truck dispatching experience preferred.
• Strong attention to detail and accuracy.
• Proven customer support experience and communication skills.
• Excellent written and verbal communication; professional manners.
• Strong phone handling and active listening.
• Ability to multitask, prioritize, and meet deadlines under pressure.
• Proficient in common office software.
• High school diploma or GED required.

Responsibilities

• Build relationships with customers and drivers through open communication.
• Take incoming orders and questions about pickups and deliveries by phone and email.
• Develop and manage pickup and delivery routes efficiently and cost-effectively.
• Negotiate delivery methods and rates with brokers to maximize efficiency.
• Prepare carrier documents and provide drivers with needed pickup/delivery information.
• Coordinate pickup/delivery appointments with destination sites.
• Monitor drivers throughout routes and troubleshoot issues.
• Collaborate with management to modify routes as needed.
• Enter loads into Transportation Management System and file paperwork.
• Handle customer issues with timely solutions and follow-up.
• Provide customers with updates, including scanned paperwork.
• Monitor truck maintenance and repair schedules.
• Perform other duties as assigned.

Skills

Dispatching experience

Attention to detail

Customer support

Communication skills

Phone skills

Multitasking

Time management

Reliability

Education

High school diploma or GED

Tools

Office software

Job description

Position: Dispatcher

A third-party logistics (3PL) and warehousing company in Fort Worth is looking to add a Dispatcher to their team!

Schedule:

Monday-Friday 7:00am-4:00pm

Pay:

$18-22/hr

Position Responsibilities:

• Build relationships and trust with customers and drivers through open and interactive communication
• Take incoming orders and questions regarding pickups and deliveries via phone and email
• Develop and manage pickup and delivery routes as efficiently and cost effectively as possible
• Determine the best delivery methods and negotiate rates with brokers to ensure smooth operation through a variety of channels, aiming for maximum efficiency
• Obtain or prepare the necessary carrier documentation for loads and provide drivers with needed information to successfully complete pickups and deliveries on time and in a professional manner
• Coordinate pickup / delivery appointments with destination site
• Maintain contact with truck drivers throughout their routes to monitor their progress and to troubleshoot any problems that may arise along the way
• Collaborate with management to modify daily routes when needed to accommodate the needs of customers
• Data entry of loads into Transportation Management System
• Filing of paperwork
• Handle customer issues, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Go the extra mile to provide customers with pickup / delivery information and updates, including scanning and sending paperwork
• Monitor truck maintenance and repair schedules
• Perform other duties as assigned.

Position Qualifications:

• At least 1 year of local truck dispatching experience is preferred
• Strong attention to detail is required
• Proven customer support experience
• Excellent written and verbal communication skills; must have good manners and be respectful
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively. Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Proficiency in office software
• Must be responsible and reliable
• High school degree/GED is required
• Typically a Monday - Friday work schedule, however, may be asked to work evenings and weekends based on the needs of the business. Flexibility in scheduling is preferred.

Express Employment Associate Benefits:

• Weekly Pay
• Qualify for Holiday Pay
• Medical, Dental, and Vision Benefits
• Referral Bonuses