Dispatcher

GFL Environmental Inc.; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

GFL Environmental Inc. is seeking a Dispatcher to communicate with drivers and assist with problem resolution while on route.

The role involves handling service orders, directing drivers, and resolving service issues using GFL proprietary software to enter tickets and track productivity. You will work with customers, including customer service, sales, and operations staff, to optimize routes and ensure timely service.

Qualifications

• Completion of high school; post-secondary courses or diploma would be an asset.
• 1–2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of the industry is an asset.
• Advanced skill level with software applications and word processing accuracy, including typing speed.
• Willingness to work extended hours including occasional weekends.
• TRUX experience is a plus or willingness to learn the TRUX system.

Responsibilities

• Communicate with drivers to resolve problems while on route.
• Handle incoming service orders and direct drivers.
• Record and track productivity using company software.
• Schedule service and coordinate service changes.
• Dispatch calls to routes based on driver location.
• Ensure daily driver check-ins and proper paperwork completion.
• Distribute, collect and review route sheets for end-of-day data entry.
• Coordinate with other departments to resolve service issues.
• Interact with customers, customer service, sales and operations staff.
• Troubleshoot and resolve potential delivery and pickup problems.
• Assist in estimating daily driver staffing for optimal responsiveness and productivity.
• Record information from drivers and share with relevant departments.
• Communicate with maintenance shop personnel to resolve issues.
• Maintain professional communication via email and phone.

Skills

Communication

Customer focus

Multi-tasking

Prioritization

MS Outlook

Excel

Word

Typing speed

Software applications

Industry knowledge

TRUX experience

Education

High school diploma

Post-secondary courses or diploma

Tools

TRUX

MS Outlook

Excel

Word

Job description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Key Responsibilities

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager].
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies

• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess TRUX experience but not mandatory, if not possess desire and ability to learn TRUX system, needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.