Dispatcher

Pee Dee Regional Transportation Authority; Florence (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Life insurance

Vision

Dental

Disability insurance

Employee Assistance Program

Holiday pay

Annual leave

Sick leave

Personal days

Floating holidays

Community service leave

Job summary

Pee Dee Regional Transportation Authority (PDRTA) seeks a Dispatcher to ensure on-time delivery of fixed route and paratransit services. You will monitor schedules, respond to service interruptions, and coordinate with drivers and management to maintain reliability.

Ideal candidates have strong customer service skills, experience in call center or related fields, and the ability to pass a DOT pre-employment screen and background checks.

Qualifications

• High school diploma or GED or equivalent.
• One to three years related experience and/or training; equivalent experience may substitute for education.

Responsibilities

• Ensure on-time delivery of fixed route and paratransit services.
• Monitor service integrity and schedule adherence; address interruptions promptly.
• Provide courteous customer service to passengers and respond to inquiries.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Experience in related field

Job description

The Dispatcher ensures on-time delivery of fixed route and paratransit services as described by management. Monitors overall service integrity and schedule adherence and takes prompt appropriate actions to address circumstances that interrupt on-time performance. Monitors and/or responds to a variety of phone calls in a courteous manner and informs management of problems and complaints and assists in resolving them. Drives revenue service vehicles when necessary or situation demands.

Must be able to provide excellent customer service to PDRTA passengers and customers. Experience in call center or related field preferred. Must receive a negative result from a DOT pre-employment drug screen, pass a DOT pre-employment physical and criminal background check. SC Commercial Driver's License Class B with Passenger Endorsement required. In-house CDL training and testing available.

EDUCATION And/or EXPERIENCE

• High school diploma or general education degree (GED)
• One to three years related experience and/or training
• Corresponding years of experience may be considered as a substitute for the level of education desired.

Benefits

• PDRTA offers training, uniforms, SC State Retirement and Health benefits, covering 100% of the employee health insurance premium and offering $30K in life insurance.
• Additional benefits include vision, dental, long-term disability, and optional life insurance.
• Employees also have access to a free Employee Assistance Program, which includes counseling and life management services.
• Full-time employees are eligible for holiday pay, annual leave, sick leave, personal days, floating holidays, and community service leave.

Other Requirements

• CDL preferred or must be willing to obtain Class B with Passenger Endorsement. In-house CDL training and testing available.
• Must pass a DOT physical exam and criminal background check.
• Must receive a negative result from a DOT pre-employment drug screen.
• Must successfully complete post-interview assessment.

The Pee Dee Regional Transportation Authority (PDRTA) has a strong commitment to the community it serves and its employees. As an equal opportunity employer, PDRTA strives to have a workforce that reflects the community it serves. PDRTA is committed to taking employment actions, including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation, and treatment of employees without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Furthermore, PDRTA is committed to providing reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship.