Dispatcher

Amazon Inc.; Etna Township (OH); On-site; USD 36,000 - 54,000; Full time

Job summary

TrueNorth Operations LLC is seeking an energetic Dispatcher to join our Pataskala operations in Ohio. This on-site role involves supporting daily dispatch, coordinating drivers, and maintaining safety and efficiency across routes.

The position starts with a 30-day paid trial with potential for permanent placement. Qualified candidates will have DSP experience, a valid license, and strong MS Office and Google Workspace skills, with a readiness to learn Cortex, Flex and LMDMax systems.

Qualifications

• Previous Amazon DSP Delivery Associate experience is required.
• Must have a valid driver’s license and a driving record that meets standards.
• Must complete a seven-year background check and drug screening.
• Must be at least 21 years old.
• Proficient in Microsoft Office (Excel, Word, Outlook) and Google Workspace (Sheets, Docs, Gmail, Drive).
• Able to learn dispatch systems such as Cortex, Flex, and LMDMax.
• Strong communication and multitasking abilities.
• Open availability for evenings, nights, weekends, and holidays.

Responsibilities

• Monitor DAs on routes, track progress, productivity, and safety.
• Support daily dispatch using Cortex, Flex, LMDMax and other systems.
• Coordinate driver rescues and route adjustments.
• Communicate with drivers, station personnel, and management.
• Troubleshoot delivery issues, vehicle or device problems.
• Assist with vehicle assignments, route prep, and end-of-day procedures.
• Maintain accurate records, reports, and spreadsheets.
• Provide coaching and identify improvement opportunities.

Skills

Microsoft Office

Google Workspace

Communication

multitasking

Leadership potential

Tools

Cortex

Flex

LMDMax

Google Workspace

Job description

Company Description

TrueNorth Operations LLC (TNOL) is an Amazon Delivery Service Partner (DSP) operating out of DCM5 in Pataskala, Ohio. We are committed to delivering exceptional service through safety, dependability, accountability, and operational excellence.

Our mission is to build a high-performing team where professionalism, teamwork, and continuous improvement drive success. We value individuals who take initiative, embrace challenges, and demonstrate a commitment to personal and professional growth.

At TrueNorth Operations, we believe strong leadership, clear expectations, and a supportive work environment are essential to building a successful operation. We are dedicated to developing our employees, recognizing exceptional performance, and creating opportunities for advancement.

TrueNorth Operations LLC — Guide the day.

Job Description

We are seeking an energetic, dependable, well-rounded individual to join our operations team as a Dispatcher.

We are not simply looking to fill a position. We are looking for someone who wants to grow with our company, take ownership of responsibilities, and contribute to building a successful operation.

This opportunity will begin on a trial basis, with the intention of identifying a permanent team member. Individuals who demonstrate exceptional leadership, initiative, and operational performance may be considered for future advancement into additional leadership or management roles.

Location: DCM5 | Pataskala, Ohio (Columbus Area)
Pay: $23.00 per hour
Schedule: 30+ hours per week
Availability: Evenings, nights, weekends, and holidays as needed
Position Type: 30-Day Paid Trial Assignment with Opportunity for Permanent Employment
Work Location: On-site, with occasional field responsibilities
Application Period: Seven (7) calendar days from publication

The primary objective of this position is to assist TNOL management in maintaining safe, efficient, and consistent daily operations.

Key Responsibilities

• Monitor Delivery Associates (DAs) throughout their routes, tracking progress, productivity, and safety.
• Utilize Amazon Cortex, Flex, LMDMax, and other operational systems to support daily dispatch activities.
• Coordinate driver rescues, route adjustments, and additional support to ensure successful delivery completion.
• Communicate with drivers, Amazon station personnel, and TNOL management throughout daily operations.
• Troubleshoot delivery issues, vehicle breakdowns, device problems, and unexpected operational challenges.
• Assist with vehicle assignments, equipment distribution, route preparation, and daily dispatch procedures.
• Monitor driver performance, identify opportunities for improvement, and provide appropriate coaching.
• Support vehicle inspections, fleet readiness, and accurate equipment accountability.
• Document incidents, safety concerns, route exceptions, and operational updates.
• Assist with end-of-day procedures, including driver returns, equipment collection, and route reconciliation.
• Maintain accurate operational records, reports, and spreadsheets.
• Support delivery operations by completing rescues or running delivery routes when necessary.
• Perform other operational and administrative duties as assigned.

Management Support & Accountability

The Dispatcher operates under the direction of TNOL management and is expected to execute operational priorities, uphold established company procedures, and maintain consistent communication with leadership.

The selected individual must demonstrate sound judgment, accountability, and the ability to resolve routine operational challenges independently within assigned authority.

Responsibilities include:

• Supporting management in executing daily operational objectives.
• Communicating staffing shortages, performance concerns, and operational disruptions.
• Following established company procedures and reinforcing expectations with Delivery Associates.
• Recognizing situations requiring management involvement and escalating them promptly.
• Maintaining professionalism, discretion, and accountability when interacting with employees.
• Supporting management decisions and communicating operational instructions accurately.
• Employee Relations & Conflict Resolution: Establish and maintain positive, professional working relationships with Delivery Associates, management, and fellow team members. Demonstrate the ability to mediate workplace concerns, address disagreements objectively, and balance employee needs with operational demands while consistently upholding company policies, performance expectations, and business priorities. Promote a respectful, accountable, and productive work environment that supports both employee success and operational excellence.

Dispatchers are expected to demonstrate leadership while recognizing that employment decisions, disciplinary actions, and other matters outside their assigned authority require management approval.

Safety, Incident Reporting & Confidentiality

Safety and professional conduct are essential responsibilities of this position.

Dispatchers must:

• Immediately report accidents, injuries, vehicle damage, threats, and other serious safety concerns through established company procedures.
• Assist management with incident documentation and required operational notifications.
• Follow applicable Amazon DSP safety standards and TNOL policies.
• Protect confidential employee information, operational records, company data, and customer information.
• Use company systems, equipment, and information only for authorized business purposes.
• Maintain accurate documentation and communicate safety concerns without unnecessary delay.

Failure to follow safety, reporting, or confidentiality requirements may result in corrective action, up to and including removal from the assignment or termination of employment, as appropriate.

Minimum Qualifications

• Previous experience as an Amazon DSP Delivery Associate is required.
• Must have a valid driver’s license and a driving record that meets company and applicable driving eligibility standards.
• Must successfully complete a seven-year background screening, subject to applicable law and individualized review requirements.
• Must successfully complete the required pre-employment drug screening.
• Must be at least 21 years old due to potential driving responsibilities.
• Must demonstrate working knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Must be comfortable using Google Workspace, including Google Sheets, Docs, Gmail, and Drive.
• Must be able to create, update, and maintain spreadsheets, reports, and operational records.
• Must demonstrate strong written and verbal communication skills.
• Must be organized, detail-oriented, and capable of managing multiple priorities.
• Must be available for evening, night, and weekend shifts.
• Must be willing and able to learn new software, operational procedures, and company systems.
• Must be capable of performing delivery and rescue duties when operationally necessary, with or without reasonable accommodation.
• Must demonstrate consistent attendance, punctuality, and dependability.

Preferred Qualifications

• Previous Amazon DSP dispatching or team leadership experience.
• Familiarity with Amazon Cortex, Flex, Netradyne, and route management systems.
• Experience with scheduling, driver coordination, fleet operations, or logistics.
• Strong computer skills and the ability to maintain accurate spreadsheets and reports.
• Experience coaching employees, resolving conflicts, and making operational decisions.
• Interest in advancing into operations management or another leadership position.

Who We’re Looking For

• Energetic and proactive: Takes initiative without waiting to be directed at every step.
• Dependable and accountable: Understands that the entire team relies on consistent attendance, communication, and follow-through.
• Versatile and adaptable: Willing to transition between dispatching, administrative work, and field support.
• A problem solver: Remains composed under pressure and works toward practical solutions.
• A team player: Supports drivers while maintaining professional expectations and accountability.
• Coachable and eager to learn: Accepts feedback, develops new skills, and continuously improves.
• Leadership-minded: Demonstrates sound judgment, professionalism, and the desire to help strengthen our operation.

Schedule, Availability & Operational Expectations

This position offers 30 or more hours per week, based on operational needs.

Candidates must have flexible availability, particularly during evening and nighttime operations and on weekends. Shifts may extend later depending on driver return times and daily operational requirements.

Open availability is strongly encouraged. Candidates demonstrating greater scheduling flexibility will receive priority consideration based on operational and business needs.

Candidates must be willing and able to train across all shifts to develop a comprehensive understanding of daily operations and provide coverage wherever needed.

Dispatchers must be prepared to support changing operational demands, including extended shifts, peak delivery periods, driver shortages, and unexpected staffing or fleet challenges.

Dispatchers may also be assigned delivery routes or rescue responsibilities to support operational coverage.

Flexibility, dependability, and the ability to support management across multiple shifts will be key considerations during the 30-day trial evaluation.

Application Period & Internal Candidates

This position will remain open for seven (7) calendar days from the date of posting.

Current TrueNorth Operations LLC employees are encouraged to apply and will receive consideration alongside external applicants.

Selection will be based on qualifications, demonstrated performance, dependability, availability, leadership potential, and operational needs.

Internal candidates selected for the trial will receive a temporary Dispatcher assignment.

Successful completion of the trial may result in permanent placement. Internal candidates who are not selected for permanent placement may be considered for a return to their previous position, subject to staffing availability, performance, and business needs.

Internal candidates are not guaranteed selection or permanent placement.

Trial Period and Advancement

All selected candidates, whether internal or external, will be required to complete a 30-day paid trial period.

This trial assignment is designed to evaluate each candidate’s ability to learn, adapt, lead, and perform effectively in a dispatch and management support capacity.

During the trial period, candidates will be evaluated on:

• Attendance, punctuality, and overall dependability.
• Communication and professionalism.
• Ability to learn and utilize dispatch systems and technology.
• Operational judgment, decision-making, and problem-solving.
• Leadership potential and ability to support management.
• Flexibility and willingness to assist across multiple shifts.
• Ability to coordinate drivers and maintain operational efficiency.
• Initiative, accountability, and overall performance.
• Adherence to safety standards, reporting procedures, and confidentiality requirements.

Management will review performance during the trial period to determine whether the candidate meets the expectations of the position.

At the conclusion of the trial, TNOL may offer permanent placement, provide additional training or evaluation where appropriate, or end the trial assignment based on performance and business needs.

Our goal is to identify a permanent member of the TrueNorth Operations leadership team.

Successful candidates who consistently exceed expectations may be considered for continued employment, expanded responsibilities, and potential advancement into leadership or management positions as opportunities become available.

Permanent placement and advancement are based on demonstrated performance and business needs and are not guaranteed.

Why Join TrueNorth Operations?

We are building a team of individuals who value accountability, professional development, and operational excellence.

At TrueNorth Operations, your contributions matter. We value individuals who bring solutions, support their teammates, and take pride in their work.

If you have Amazon DSP delivery experience, strong organizational skills, and the ambition to grow beyond the driver’s seat, we encourage you to apply.

TrueNorth Operations LLC — Guide the day.

TrueNorth Operations LLC is an Equal Opportunity Employer. All applicants will be considered in accordance with applicable employment laws.

Qualifications

• Previous Amazon DSP Delivery Associate experience required.
• Must be at least 21 years old with a valid driver’s license and clean driving record meeting company standards.
• Must successfully complete a seven-year background check and required drug screening, in accordance with applicable laws.
• Working knowledge of Microsoft Office (Excel, Word, Outlook) and Google Workspace (Sheets, Docs, Gmail, Drive).
• Strong communication, organization, multitasking, and problem-solving skills.
• Ability to learn Amazon dispatch systems, including Cortex, Flex, and LMDMax.
• Must demonstrate dependability, punctuality, accountability, and sound judgment.
• Ability to maintain professional working relationships, mediate workplace concerns, and uphold company expectations.
• Must be comfortable assisting management, coordinating drivers, and making operational decisions within assigned authority.
• Open availability strongly preferred, including evenings, nights, weekends, and holidays. Must be willing to train across different shifts.
• Must be willing and able to perform delivery routes, rescues, and field support when necessary.
• Ability to remain composed under pressure and adapt to changing operational demands.
• Previous dispatching or leadership experience preferred but not required.
• All selected candidates must complete a 30-day paid trial assignment, with permanent placement based on performance and business needs.