Customer Service / DIspatch

Oldcastle APG; Dunn (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Wellness program

Job summary

Oldcastle APG in North Carolina is seeking a Customer Service / Dispatch specialist to coordinate and schedule all customer deliveries, managing company trucks and outside haulers.

The role requires coordinating with sales, shipping, receiving, customers and the logistics operations to ensure on-time deliveries. Familiarity with NC/SC DOT regulations and routing tools helps in planning routes and time estimates.

The position offers competitive pay and benefits in a fast-paced team environment.

Qualifications

• Minimum high school/GED required.
• Experience in dispatch or transportation preferred.
• Knowledge of routing and scheduling is a plus.

Responsibilities

• Receive and process customer orders via phone, email, and other means.
• Prepare a shipping schedule that tracks outgoing and incoming shipments.
• Coordinate with trucking fleet and outside haulers to meet delivery times and requirements.
• Communicate with customers and drivers to dispatch orders promptly and accurately.
• Know the delivery area to assist with route and travel-time planning.
• Build rapport with team members, drivers, vendors, sales, operations, and customers.

Skills

Verbal communication

Mathematical skills

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Microsoft Teams

Job description

Career Opportunities: Customer Service / DIspatch (529389)

Requisition ID529389-Posted09/29/2026-Architectural Products Group-Adams-Full Time-Logistics & Non-Driver Transportation-United States-North Carolina

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary
This position is responsible for coordinating and scheduling all customer deliveries and managing a combination of company trucks and outside haulers. This position is responsible for the dispatch function, coordinating with the sales department, shipping receiving, customer, delivery truck services and the logistics operations.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Responsibilities

• Receive and process customer orders through telephone, email, and other electronic means


• Prepare a shipping schedule that maintains accountability of all outgoing and incoming shipments


• Work closely with company trucking fleet and outside haulers to meet delivery times and compliance with delivery requirements as per customer needs


• Communicate effectively with customers and truck drivers to dispatch orders in a timely and efficient manner


• Must be familiar with the delivery area to assist with route and travel time planning


• Must be able to build rapport with others including team members, drivers, vendors, sales team, operations team and customers


• Must be customer focused and be able remain focused under stressful conditions and in a fast-paced environment. The ability to multi-task is important


• Understand NC and SC DOT/DMV regulations that pertain to shipping and transportation of building products via truck


• Possess the ability to work with tracking and scheduling software and to learn new programs as they are introduced


• Must be able to act quickly and creatively to solve problems; work independently and make decisions


• Display a professional, positive, and courteous attitude to co-workers, supervisors, customers, and the general public always


• Work in a team environment and assist co-workers or supervisors/managers with other duties as required


• Perform opening and closing procedures; prepare and review daily reports and maintain proper records according to company policy


• Available to work overtime, nights and weekends when necessary. Reliable attendance is essential in performance of the role

Job Requirements

• Minimum high school/general education degree (GED) required


• Previous related experience in building materials dispatch or transportation industry preferred


• Knowledge of masonry and hardscapes products, building materials, and cements is preferred


• Must possess computer aptitude, the ability to use Microsoft Excel, Word, Outlook, and Teams, and the ability to lean new computer skills


• Must possess excellent verbal and mathematical skills


• Read and understand maps and use mapping tools

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• Aninclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.