Operations Manager

Mattioni Plumbing, Heating & Cooling, Inc.

Downingtown (Chester County)

On-site

USD 65,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Company Sponsored Healthcare Package

Vision/Dental plan

3 weeks paid vacation

6 paid holidays

2 personal days

401(k) retirement plan

Employee Discount

Company Events

Ongoing Training

Career Advancement

Job summary

Mattioni Plumbing, Heating & Cooling, Inc. is seeking an Operations Manager to oversee the back-end operations, ensuring technicians have tools and support to deliver exceptional service.

The role collaborates with dispatchers and managers to maintain efficient, metrics-driven processes and continuous improvement across warehousing, fleet, and facilities. You will lead a team, drive training and accountability, and align operations with company growth and customer satisfaction goals.

Qualifications

Leadership experience managing people, processes, resources in a fast-paced environment.
Strong organizational skills balancing operations, admin work, and real-time problems.
Effective communicator able to collaborate across dispatch, training, and leadership teams.
Strong problem-solving focus on improving processes, costs, and productivity.
Comfortable in a metrics-driven environment using data to improve performance.
Commitment to continuous growth, training, and development.

Responsibilities

Oversee back-end operations to support a smooth workflow and exceptional customer experience.
Ensure technicians have the tools, materials, and support needed for outstanding service.
Manage materials, equipment, and inventory; track purchases at best price and reduce waste.
Support field personnel by ensuring equipment and resources are readily available and obstacles are removed.
Maintain professional standards across trucks, warehouse, equipment, and work areas.
Coordinate receiving, stocking, replenishment, and organization of inventory; manage parts and returns.

Skills

Operations leadership

Organization

Communication

Problem solving

Data-driven

Team development

Job description

The Role

The Operations Manager oversees the physical back-end operations of the business, including the systems, resources, and standards that allow our technicians to operate efficiently and deliver an exceptional customer experience.

Primary Responsibility

The Operations Manager works closely with department managers, dispatchers, and field personnel in a fast-paced, process-driven environment. This role leads a team responsible for operational readiness, company assets, facilities, fleet, and inventory while developing team members through training, accountability, and continuous improvement to support company growth, efficiency, professionalism, and customer satisfaction.

Key Tasks

Customer Experience
- Organize and manage back-end operations to support a smooth and efficient workflow.
- Ensure technicians have the tools, materials, and support necessary to deliver outstanding service.
Cost Control & Asset Management
- Ensure materials, equipment, and inventory are accurately tracked, processed, returned, and accounted for.
- Ensure we are purchasing materials from the correct vendor at the best price
- Identify opportunities to reduce waste and improve operational efficiency.
Technician Efficiency
- Support field personnel by ensuring equipment, inventory, and resources are readily available.
- Remove operational obstacles that reduce productivity.
Professional Appearance & Organization
- Maintain professional standards across company trucks, warehouse facilities, equipment, and work areas.
- Ensure company assets reflect a positive image of the organization.
Warehouse & Inventory Management
- Oversee receiving, stocking, replenishment, and organization of inventory.
- Manage special-order parts, returns, warranties, and purchasing
- Maintain inventory accuracy within the warehouse and service vehicles.
- Refine and enforce inventory control procedures.
Fleet Management
- Oversee vehicle stocking, inspections, maintenance, repairs, and compliance requirements.
- Ensure all fleet vehicles are safe, properly equipped, and operational.
Parts Delivery Coordination
- Manage and coordinate the delivery of parts and materials to job sites as needed.
- Ensure technicians receive critical materials in a timely manner.
Tools, Portable Equipment & Asset Tracking
- Manage the issuance, tracking, return, and maintenance of company tools and equipment.
- Oversee portable A/C units, heaters, and other company assets.
- Coordinate repairs and replacement of damaged equipment.
Facilities Management
- Coordinate building repairs, upkeep, and preventative maintenance.
- Manage waste disposal, recycling, scrap materials, and overall facility organization.
Team Leadership & Development
- Lead, train, coach, and develop designated team members.
- Establish clear expectations and maintain accountability.
- Promote professional growth and continuous improvement within the team.
Coordination with Dispatch & Management
- Work closely with dispatchers and department managers to support daily operations.
- Ensure parts, materials, and equipment are properly staged, delivered, and returned.
- Facilitate communication between departments to maintain operational efficiency.
Process Improvement
- Evaluate existing workflows and identify areas for improvement.
- Develop, implement, and train team members on efficient processes and best practices.
- Drive continuous improvement initiatives across warehouse, fleet, and operational functions.

Experience Needed

Operations leadership experience with the ability to manage people, processes, resources, and competing priorities.
Strong organizational skills balancing operations, administrative responsibilities, and real-time problem solving.
Effective communicator able to collaborate across dispatch, training, call center, and leadership teams.
Strong problem-solving skills focused on improving processes, controlling costs, and increasing productivity.
Comfortable in a fast-paced, metrics-driven environment, using data to improve performance and exceed goals.
Commitment to continuous growth, training, and development.

Work Schedule

This is a full-time position, Monday - Friday, with hours based on business needs.

Compensation

$65,000 - $80,000 commensurate with experience and/or aptitude.

Benefits & Perks

Company Sponsored Healthcare Package for employee (Open Enrollment begin on Start Date).
Vision/Dental plan offered (Open Enrollment begins on Start Date).
3 weeks paid vacation (15 business days) (After 90 days).
6 paid holidays (After 90 days).
2 personal days (After 90 days).
1 weeks paid parental leave (After 1 year).
401 (k) retirement plan with up to 3.5% Match Company Contribution (After 1 year).
Company Uniforms.
ZayZoon On-Demand Pay Program.
Employee Referral Program.
Complimentary Mattioni VIP Membership.
Employee Discount.
Company SWAG.
Company Events.
Ongoing Training.
New technology.
State-of-the-art tools, parts, and supplies.
Career Advancement

Looking for more than just a job? Join Mattioni Plumbing, Heating & Cooling, where we do more than fix homes, we fuel careers, forge futures, and build a team where you are free to grow, fired up to serve, and celebrated for being yourself. Trusted across Southeast Pennsylvania since 1948, we continue to grow, innovate, and deliver best in class service while staying grounded in our core values and legacy. Here, you will be part of something bigger than the day to day work, a supportive, family environment, the most important benefit of all, where you can build relationships, take pride in your work, and make a real impact. Be yourself and bring energy as part of a culture that Gets Weird and Wins. If you are ready to grow your career with a team that invests in its people, learn more at https://www.callmattioni.com/careers/

Candidates Must