Dispatcher

Quikrete; Columbia Township (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Medical benefits

Dental benefits

Vision benefits

Life and disability benefits

Paid vacation

401K

Team‑oriented environment

Hands-on training

Job summary

Quikrete Heavy Construction Materials is seeking a dedicated Dispatcher to coordinate orders, schedule deliveries and drivers, and provide exceptional customer service. You will manage daily volume, route drivers, and communicate clearly with customers to ensure on-time deliveries and accurate information.

This role requires at least 3 years of customer service experience, a high school diploma or GED, and basic computer skills.

Qualifications

• A minimum of 3 years customer service experience preferred.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

Responsibilities

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

Skills

Customer service

Bi-lingual (Spanish/English)

Multitasking

De-escalation

Education

High School diploma or GED

Job description

We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.

Why apply?

• Competitive wages.
• Opportunities for overtime.
• Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.

Responsibilities

About the Role

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

About You

We Require:

• A minimum of 3 years customer service experience preferred.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

About Us

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.

We Offer

• A friendly and team-oriented work environment, with a supportive management team.
• Hands-on training for our employees and opportunities for advancement.
• A company dedicated to continuous improvement.
• #QKRM