Dispatch Coordinator — Fast-Paced Logistics & Customer Care

Hirebridge; Idaho; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company paid life and disability

Paid vacation

401K

Overtime opportunities

Competitive wages

Job summary

Quikrete Heavy Construction Materials is seeking a Dispatcher to coordinate deliveries and drivers, maintain daily volume, and provide courteous customer service. You will input orders, communicate with plants, and help drivers locate job sites. Requirements include at least 3 years of customer service, a high school diploma or GED, and familiarity with dispatch tasks.

Bi-lingual Spanish/English is highly valued. Strong computer typing and navigation skills are required.

Qualifications

• Minimum 3 years customer service experience preferred.
• High School diploma or GED required.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Prior dispatch experience, tracking and scheduling is preferred.

Responsibilities

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

Skills

Customer service

Bilingual (Spanish/English)

Typing skills

Computer skills

Education

High School diploma or GED

Job description

Quikrete Heavy Construction Materials is seeking a Dispatcher to coordinate deliveries and drivers, maintain daily volume, and provide courteous customer service. You will input orders, communicate with plants, and help drivers locate job sites. Requirements include at least 3 years of customer service, a high school diploma or GED, and familiarity with dispatch tasks.

Bi-lingual Spanish/English is highly valued. Strong computer typing and navigation skills are required.