Dispatcher

First Student, Inc.; City of Rochester (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K matching

Paid time off

Holiday pay

Job summary

First Student, Inc. in Rochester, NY is seeking a Dispatcher to coordinate bus routes and driver activities ensuring on-time performance for the Rochester City School District and affiliated districts. You will manage heavy phone and radio traffic and act as a liaison with major customers.

The role requires 3-5 years of dispatch or driver experience, a high school diploma, and strong communication skills. Starting pay is $25.00 per hour with full-time hours Monday–Friday, 8:00 am–5:00 pm.

Qualifications

• 3-5 years of dispatch or driver experience.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Strong communication and customer service skills.
• Ability to work under deadlines.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints and reports to supervisor/manager.
• Serves as primary liaison with contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Back-up driver duties or other clerical tasks as needed.
• Completes assignment of special projects.
• Assists with day-to-day operations supervision.

Skills

Excellent communication

Customer service

Radio dispatch knowledge

Computer literacy

CDL eligibility

Education

High school diploma

Tools

Radio equipment

Job description

First Student is hiring a Dispatcher in Rochester, NY serving the Rochester City School District, West Irondequoit, Brighton Central School Districts!

Starting Pay Rate: $25.00

Hours: Monday-Friday 8:00am-5:00pm

Summary:

At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment
• F/T benefits including Medical, Dental, Vision and matching 401K
• Starting pay rate $25.00
• Personal time off and observed holiday pay
• Full-time work all year - Monday-Friday 8:00am-5:00pm

Dispatcher Responsibilities:

• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 3-5 year's experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate
• Ability to obtain company paid CDL
• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.