Dispatcher

First Student, Inc.; City of Yonkers (NY); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Career advancement opportunities

Positive work environment

Long-term transportation career

Résumé du poste

First Student Yonkers is hiring a Dispatcher to coordinate daily bus operations and support on-time performance for Yonkers School District. You will communicate with drivers, monitors, and customers, handling scheduling, routing, and conflicts with a focus on safety and reliability.

The role requires 3–5 years of dispatcher experience, a high school diploma, and strong communication and computer skills. Full-time hours span 6:00 AM–6:00 PM with a 40-hour workweek in Yonkers, NY.

Qualifications

• Three to five years of relevant dispatcher experience preferred.
• High school diploma or equivalent required.
• Experience with terminal operations, dispatch or driving is a plus.
• Strong communication and customer-service skills.

Responsabilités

• Oversee daily routes and bus scheduling.
• Dispatch buses and help ensure on-time route performance.
• Counsel and coach drivers and monitors.
• Manage heavy phone and radio traffic.
• Report scheduling concerns to supervisory staff.
• Serve as liaison with contracted customers.
• Resolve student drop-off and pickup concerns.
• Assist with charter reservations, billing, or payroll as needed.
• Perform backup driving or clerical duties when required.
• Complete special projects and support daily operations.

Connaissances

Dispatcher experience

Communication

Organizational skills

Problem solving

Time management

Multitasking

Computer skills

Formation

High school diploma or equivalent

Outils

Radio-dispatch equipment

Description du poste

Dispatcher - Yonkers, NY

Location: Yonkers, NY

Pay: $23.00 per hour

Schedule: Full-time, 40 hours per week. The operation runs between 6:00 AM and 6:00 PM, and the selected candidate's shift will fall within those hours.

At First Student, our Dispatchers reflect our commitment to safety, dependable service, and strong customer relationships. The Dispatcher is responsible for coordinating daily bus operations, supporting on-time route performance, and providing frontline guidance to drivers and monitors serving the Yonkers School District.

Why Join First Student?

• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Opportunities to build a long-term career in transportation operations

Dispatcher Responsibilities

• Oversee daily routes and bus scheduling
• Dispatch buses and help ensure on-time route performance
• Counsel and coach drivers and monitors
• Manage heavy phone and radio traffic
• Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with the contracted customer
• Help resolve student drop-off and pick-up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Perform backup driving or miscellaneous clerical duties when required
• Complete special projects and additional assignments
• Assist with the supervision of day-to-day transportation operations

Dispatcher Experience And Skills

• Three to five years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or professional driving experience
• Basic knowledge of radio-dispatch equipment
• Excellent communication and customer-service skills
• Ability to perform effectively under deadlines and time constraints
• Strong organizational and problem-solving skills
• Computer proficiency
• Ability to manage multiple priorities in a fast-paced environment

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Student's commitment to putting our customers first, dedication to safety, and ambition to provide dependable transportation create a working environment where employees can build rewarding careers. As part of a large transportation organization operating across North America, you will also benefit from excellent training, career stability, and opportunities for continued growth.

We aspire to maintain a culture where all people are First. We strive to attract and retain a diverse workforce, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

First Student is committed to providing a drug-free workplace and is an equal opportunity employer. By supporting an inclusive culture, we help promote future growth and opportunity for all.

Language Requirement

This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.