DISPATCHER

STA Family of Companies; City of Rensselaer (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

STA Family of Companies in Troy, NY is seeking a dedicated dispatcher to help build our new school transportation team. You will develop routes and schedules for buses, coordinate charter trips, and support daily operations with accurate record-keeping and clear communication.

Ideal candidates have 2+ years in dispatcher or high-volume customer service, a CDL B with P & S endorsements, and the ability to manage driver schedules, answer heavy calls, and supervise vehicle inspections.

Qualifications

• 2+ years in dispatcher or high-volume customer service/call center environments.
• Must complete all training requirements.
• Pass pre-employment screenings.

Responsibilities

• Develop routes and schedules for school transportation services.
• Plan, schedule, and coordinate charter trips and extracurricular trips.
• Maintain, manage, and update driver schedules daily.
• Assist in ensuring daily vehicle inspections and routine maintenance scheduling.
• Answer heavy telephone volume and communicate on two-way radio; report concerns to supervisor.
• Maintain records of mileage, fuel consumption and related data.
• Assign substitute drivers as needed and coordinate field trips.

Skills

High-volume customer service

Dispatcher experience

Education

High school diploma or equivalent

Tools

CDL B with P & S Endorsements

Job description

Be part of something new from the ground up in Troy! We're launching a brand-new terminal an looking for dedicated school bus drivers who want more than a job - they want to help build a team, shape a culture and make a real impact in the community from day one.

As a dispatcher, you will assist in developing routes and schedules for school transportation services, in addition to planning, scheduling, and coordinating charter and extracurricular trips. Dispatchers assist with scheduling maintenance inspections, help ensure drivers are performing their daily vehicle inspections, and assist with phone calls and other paperwork. Candidates must have experience working in a high-volume customer service or call center environment, and be able to pass a background check.

Schedule:

Monday-Friday

Location:

Troy NY

Responsibilities:

• Ensure employees report to work as scheduled and complete and file paperwork.
• Maintain, manage, and update driver schedules on a daily basis.
• Report concerns, violations, or issues to the Operations Manager.
• Assign substitute drivers as needed.
• Plan, schedule, and assigns drivers for special transportation including field trips, athletic events etc.
• Assist in developing routes and schedules.
• Assist in planning, scheduling, and coordinating charter trips.
• Answer heavy telephone volume and communicate on two-way radio.
• Maintain records of mileage, fuel consumption, and other related data.
• Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.
• Assist maintenance in scheduling vehicles to report to the shop for maintenance.
• Review of onboard video and GPS monitoring.
• Perform other duties as assigned by Operations Manager.

Qualifications:

• 2+ years working as a dispatcher or in high-volume customer service/call center environments, high school diploma or equivalent certification degree
• Complete all training requirements
• Pass Pre-employment screenings
• Have a CDL B with P & S Endorsements

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.