Dispatcher

Caglia Environmental; Chowchilla (CA); On-site; USD 30,307 - 34,440; Full time

Job summary

Caglia Environmental in Chowchilla, CA is seeking a Dispatcher to coordinate drivers, trucks, and containers to maximize capacity, efficiency, and timely service across lines of business. You will handle incoming service orders, resolve issues, and provide customer service to internal and external customers while entering ticket information and tracking activity.

The ideal candidate has a high school diploma, dispatch experience, proficient Microsoft Office skills, and the ability to communicate

Qualifications

• Experience in a dispatch or similar role.
• Proficient in Microsoft Office.
• Strong communication and organizational skills.
• Ability to prioritize workloads and meet deadlines.
• Customer-service oriented with a team mindset.

Responsibilities

• Assign loads to drivers based on routes and locations.
• Dispatch drivers to calls while balancing cost and speed.
• Create and maximize capacity of assets and drivers.
• Handle incoming calls, emails, and customer issues from Service and Sales.
• Manage pick-up or container delivery requests and outbound follow-ups.
• Troubleshoot delivery/pick-up problems to prevent issues.
• Maintain route documentation and driver locations.
• Ensure route completion via driver check-in process.
• Report driver performance issues to management.

Skills

Dispatch coordination

Driver scheduling

Microsoft Office

Customer service

Communication

Education

High School diploma or GED

Job description

POSITION: Dispatcher

REPORTS TO: Route Manager

LOCATION: Chowchilla, CA

SALARY: $22.00 to $25.00 per hour, DOE

COMPANY OVERVIEW:

Caglia Environmental is a family-owned and operated company with a proud legacy of nearly 90 years in the Central Valley. We provide essential environmental services, including recycling, waste collection, and landfill management, with a strong commitment to sustainability, innovation, and community. Our team plays a vital role in helping to build cleaner, greener communities, and we're always looking for motivated individuals who want to make a meaningful impact through their work.

JOB DESCRIPTION:

The Dispatcher will be responsible for the coordination of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, professional, courteous, and efficient service for all lines of business. Handle incoming service orders, resolve service issues and provide customer service to internal and external customers. Additional responsibility includes entering ticket information and tracking activity.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Assign loads to drivers based on designated routes and driver locations
• Dispatch drivers to calls as they are received, utilizing information on customer needs, driver locations and loads, and daily factors to balance cost and speed of response
• Create and maximize capacity by ensuring productive use of all assets, equipment, and drivers
• Handle incoming calls, e-mails, and customer issues that have been received from the Customer Service and Sales departments
• Manage requests for pick-up or container delivery in a timely manner and initiate outbound calls to customers as needed
• Troubleshoot and resolve potential delivery and/or pick-up problems before they result in a service issue
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations
• Ensure route completion via the driver check-in process
• Report and document driver performance issues, concerns, or disputes to appropriate management for resolution
• Communicate with maintenance shop personnel and serve as an emergency point of contact
• Follow all required safety policies and procedures
• Perform other job-related duties as assigned

POSITION REQUIREMENTS:

• High School diploma or GED
• Experience in a dispatch or similar role
• Microsoft Office experience
• Ability to communicateeffectivelywith internal and external customers
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Ability to be a self-starter capable of working effectively in a team environmentor as an individual contributor
• Excellent analytical, attention to detail, and problem-solving skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understandand follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Strong business acumen and ability to work effectively across various teams and levels
• Flexibility to accept and adapt to change as well as the commitmentto seek continuous improvement

Work Environment

Listed below are key points regarding environmental demands and work environment of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, writing, tablets, cell phone, etc.) most of the work day.
• Ability to lift up to 50 as needed, sit for extended periods of time, and move between departments where occasional exposure to dust, odors, and weather conditions can be present
• Fast-Paced and High-Volume
• Requires managing multiple calls, schedules, and route adjustments in real time, especially during peak hours or service disruptions.

PREFERRED REQUIREMENTS:

• Solid Waste Industry or ancillary experience
• Bilingual: English/Spanish