Dispatcher

Aston Carter; Chicago (IL); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Cell phone reimbursement

Job summary

Aston Carter is seeking a 100% remote Dispatcher to support a growing field service operation. You will coordinate service technicians, manage schedules, and communicate with customers to ensure timely service from a fully remote location near Chicago, IL.

The role offers a 10-12 month contract with potential for permanent hire, supervised training, and exposure to Salesforce and field operations technology. Strong organization and customer communication are essential.

Qualifications

• Previous dispatching, scheduling, or service coordination experience.
• Customer service experience.
• Experience managing schedules and high-volume workloads.

Responsibilities

• Review incoming work orders through Salesforce.
• Assign service calls to the appropriate field technicians.
• Manage technician schedules, routes, and service appointments.
• Schedule upcoming work across multiple service territories.
• Monitor high-volume work order activity and adjust schedules as priorities change.
• Communicate delays, schedule changes, and appointment updates to customers.
• Handle escalated service requests and customer concerns.
• Communicate regularly with technicians, account managers, sales, and customer service teams.
• Manage frequent phone and email communication throughout the day.

Skills

Dispatching experience

Scheduling experience

Customer service

High-volume workloads

Strong communication

Excel basics

Tools

Salesforce

Job description

Location:

100% Remote, must live within approximately 75 miles of the Chicago, IL

Remote Dispatcher

We are hiring Dispatchers to support a growing field service operation. This team coordinates service technicians who travel to customer locations to repair and maintain equipment. This is a fast‑paced role focused on scheduling, dispatching, customer communication, and problem‑solving. You’ll manage incoming service requests, coordinate technician schedules, and help ensure customers receive timely service.

Schedule

Monday-Friday, 7:00 AM-4:00 PM CST

Pay

$20-$21/hour

The pay range for this position is $20.00 - $22.00/hr.

Contract

10-12 months with potential for permanent hire

This is a 10-12 month contract with potential for permanent hire.

Hiring Timeline

• Interviews: Week of November 16-22
• Start Date: December 1
• Candidates must be available to interview during this window and start on 12/1.

What You’ll Do

• Review incoming work orders through Salesforce
• Assign service calls to the appropriate field technicians
• Manage technician schedules, routes, and service appointments
• Schedule upcoming work across multiple service territories
• Monitor high-volume work order activity and adjust schedules as priorities change
• Communicate delays, schedule changes, and appointment updates to customers
• Handle escalated service requests and customer concerns
• Communicate regularly with technicians, account managers, sales, and customer service teams
• Manage frequent phone and email communication throughout the day

What We’re Looking For

• Previous dispatching, scheduling, or service coordination experience
• Customer service experience
• Experience managing schedules and high-volume workloads
• Strong communication and problem-solving skills
• Ability to handle changing priorities and difficult customer situations
• Basic Excel skills, including sorting and filtering
• Salesforce experience is a plus
• Stable work history with demonstrated tenure
• Ability to stay productive and accountable in a fully remote environment

Training & Opportunity

New hires receive 3-4 weeks of structured, side‑by‑side training before taking ownership of assigned service markets.

What's In It For You

• 100% remote work
• Monday-Friday daytime schedule
• 10-12 month contract with potential for permanent hire
• Structured training and onboarding
• Opportunity to join a team growing from approximately 30 to 60 dispatchers
• Exposure to Salesforce and service operations technology
• Potential long-term career growth within service, sales, operations, or management
• Business‑related cell phone reimbursement

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay And Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.