Dispatcher

McKenney's, Inc.; Charlotte (NC); On-site; USD 55,000 - 76,000; Full time

Job summary

McKenney's, Inc. is seeking a Dispatcher for their team in Charlotte, NC. The role involves providing exceptional service in the HVAC industry, scheduling service work, and assisting technicians with administrative functions. Qualified candidates will have customer service expertise and experience in high-volume office environments, aiming to deliver top-notch support to both clients and service teams.

Qualifications

• At least 1 year of experience in a high-volume office environment.
• At least 1 year of experience in customer service.
• Minimum 1 year of experience using MS Outlook as a scheduling/emailing tool.

Responsibilities

• Serve as primary point of contact for customers and technicians.
• Create and schedule service work, coordinate details with technicians.
• Perform administrative tasks including creating purchase orders and data entry.

Skills

Critical Thinking

Customer Service

Time Management

Education

High school diploma or GED

Tools

MS Outlook

Salesforce

Job description

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Job Description

As a Dispatcher, you will work in a team environment to provide exceptional service to customers in need of service on the commercial and industrial HVAC, piping, plumbing and controls systems. You will create and schedule service work and coordinate any necessary details with service technicians and customers. You will also assist technicians with scheduling contract work and perform administrative functions as needed.

Job Description

As a Dispatcher, you will work in a team environment to provide exceptional service to customers in need of service on the commercial and industrial HVAC, piping, plumbing and controls systems. You will create and schedule service work and coordinate any necessary details with service technicians and customers. You will also assist technicians with scheduling contract work and perform administrative functions as needed.

Duties & Essential Job Functions

• Serve as primary point of contact for customers and technicians
• Partner with Account Managers and technicians to schedule work according to priority
• Perform administrative tasks as requested including creating purchase orders, reporting and data entry
• Apply critical thinking skills to appropriately match skill level of technician with customer need
• Work in tandem with technicians to ensure contract deadline adherence
• Assist technicians with managing and finalizing outstanding service and project work
• Ensure each technician has the appropriate amount of work scheduled and track/document their location throughout the day
• Accurately create service requests and ensure all relevant information is passed to the technician in a timely manner
• Assist with day-to-day operations of Dispatch
  
  

Basic Qualifications

• High school diploma or GED
• At least 1 year of experience in a high-volume office environment
• At least 1 year of experience in customer service field
• Minimum 1 year of experience using MS Outlook as a scheduling/emailing tool
  
  

Preferred Qualifications

• Experience in construction or call center industry
• Some college experience
• At least 3 years of experience in a high-volume office environment
• Experience using Salesforce
  
  

Knowledge, Skills, Abilities, And Characteristics

• Must represent McKenney’s and self in a positive, professional manner that inspires confidence and trust
• Must possess an attitude of service with an innate desire to help others
• Ability to use time productively, maximize efficiency, and meet challenging and time-sensitive work goals
• Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance
• Must possess and maintain exceptional work ethic as well as uphold company values and demand the highest standard of conduct from self and others
• Must be comfortable and proficient working in the Windows environment including e-mail, web applications, and database software. Salesforce experience is preferred
• Must be self-motivated with ability to work well as part of a team and independently
  
  

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office environment
• No or very limited exposure to physical risk
• No or very limited physical effort required
  
  

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.

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Zhchzie8rc

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Internet Publishing

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