Dispatcher

Prairie Field Services; Casper (WY); On-site; USD 38,000 - 62,000; Full time

Job summary

Prairie Field Services in Casper, Wyoming is seeking a dependable Dispatcher to join our team. You will coordinate driver schedules, communicate changes, and support operations to ensure timely deliveries.

You will work closely with drivers, customers, and the operations team to keep dispatch flowing smoothly, solve problems, and maintain accurate records. Strong communication and organization are essential for success in this fast-paced role.

Qualifications

• High school diploma or equivalent required.
• Previous dispatch/logistics experience preferred.
• Ability to manage multiple priorities effectively.
• Strong communication and problem-solving skills.
• Familiarity with dispatch software and MS Office.

Responsibilities

• Execute daily dispatch operations and support drivers and customers.
• Schedule and dispatch drivers based on requests and availability.
• Prepare daily dispatch plans and share updates with drivers and teams.
• Monitor loads, address delays and conflicts to maintain service levels.
• Serve as a point of contact for drivers during shifts.
• Maintain records of dispatch activities and communications.
• Coordinate resources with logistics and operations to improve efficiency.
• Utilize dispatch software and technology to manage tasks and data.
• Provide excellent customer service with timely updates and resolutions.
• Adapt quickly to changing priorities and operational challenges.

Skills

Organizational skills

Time management

Verbal and written communication

Interpersonal skills

Problem-solving

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Microsoft Office

Job description

Description

Prairie Field Services is looking for a dependable, organized, and motivated Dispatcher to join our team in Casper, Wyoming.

Our dispatchers play an important role in keeping our transportation operations running smoothly. In this position, you’ll work closely with drivers, customers, and our operations team to coordinate schedules, communicate changes, solve problems, and make sure our drivers have the support they need throughout their shift.

Key Responsibilities:

• Execute daily dispatch operations by providing reliable support to drivers and customers while maintaining clear and timely communication.
• Schedule and dispatch drivers based on customer requests, job specifications, driver availability, and operational needs.
• Prepare daily dispatch plans and clearly communicate schedules, assignments, and changes to drivers and relevant team members.
• Monitor active loads and deliveries and proactively address delays, scheduling conflicts, and other issues to maintain service levels.
• Serve as a dependable point of contact for drivers throughout the shift, providing information, assistance, and support as needed.
• Maintain accurate and up-to-date records of dispatch activities, driver logs, schedules, and customer communications.
• Work closely with the logistics and operations teams to coordinate resources, optimize routes, and improve overall efficiency.
• Utilize dispatch software and other technology to manage assignments, track activity, and maintain accurate operational data.
• Provide excellent customer service by responding to inquiries, communicating updates, and resolving dispatch-related concerns professionally and promptly.
• Adapt quickly to changing priorities, customer needs, driver availability, and unexpected operational challenges.

Requirements

• Previous experience in dispatching, logistics, trucking, transportation, or a related coordination role preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build positive working relationships with drivers, customers, and coworkers.
• Proficiency with dispatch software, Microsoft Office, and general computer systems.
• Ability to remain calm, organized, and solution-focused in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Knowledge of transportation regulations, DOT requirements, Hours of Service, and applicable safety standards is a plus.
• High school diploma or equivalent required; additional education or certifications in logistics or transportation are a plus.
• Must be dependable and able to consistently work the scheduled 5:00 AM- 5:00PM, with a 4/3- 3/4 rotation.