Dispatcher

Meds Talent LLC; Capitol Heights (MD); On-site; USD 52,000 - 72,000; Full time

Job summary

Meds Talent LLC in Capitol Heights, MD seeks an overnight Dispatch/Logistics Coordinator to support night operations, resolve delivery issues, and ensure DOT compliance. You will manage driver check-ins, review logs, and coordinate with management to maximize efficiency.

The role emphasizes safety, timely reporting, and accurate maintenance of documents. Strong English, math, and communication are essential for success in this role.

Qualifications

• Must have proficient English and basic math.
• Minimum 3 years in dispatching/logistics or vehicle routing.
• CDL Class A or B preferred.
• Excellent communication and problem-solving skills.
• Attention to detail and the ability to multitask.

Responsibilities

• Dispatching and assisting night drivers, resolving delivery issues, and expediting customer service concerns safely.
• Audit driver check-in, route equipment, and documents; inspect trailers and cabs for cleanliness.
• Review driver packets to ensure return of phone, charger, and keys at shift end.
• Maintain efficient night operations and prepare for day shift transition.
• Conduct nightly driver safety messages to improve safety and reduce incidents.
• Investigate customer complaints in CRM; discuss opportunities with management.
• Review driver logs and timekeeping to ensure DOT compliance.
• Monitor I-Bright system for driver location and cold chain compliance.
• Ensure all fleet maintenance documents are complete; complete overnight reports.
• Adhere to Federal DOT and FMCSA regulations and company policies.

Skills

English

Math

Communication

Problem solving

Attention to detail

Multitasking

Adaptability

CDL license preferred

Education

High school diploma or equivalent

Tools

Samsara

Oracle/AS400

Job description

Essential Duties and Responsibilities:

• Dispatching and assisting drivers throughout the night by resolving any delivery issues and expediting all customer service concerns while operating in a safe and proficient manner. Responsible for driver check in process which includes auditing, route equipment and documentation, and inspecting the condition of trailer and cab for cleanliness. Reviewing all driver packets is required to make sure the driver has returned the phone, phone charger, and keys prior to driver and/or helper punching out for shift end.
• Maintain an efficient night transportation operation for a seamless transition to the day shift operation.
• Conduct daily driver safety messages throughout the night to increase safety focus and awareness, and to minimize work related injuries and accidents.
• Direct investigation in Customer Reporting Management System (CRM) to verify case detail of customer complaints. Communicate and discuss delivery opportunities with management staff.
• Proactively manage route times and review driver time keeping processes to maximize efficiencies. Daily review of driver logs to ensure compliance with all DOT regulations.
• Review “I-Bright” system throughout the night for driver location and cold chain compliance.
• Make sure all fleet maintenance documents (Driver Vehicle Inspection Report) are complete and accounted for each night.
• Ensure all overnight reports are completed; accurately and timely by shift end.
• Be familiar with and adhere to all Federal DOT and FMCSA regulations and policies.
• Recognize and enforce all company policies and procedures.

Other Duties and Responsibilities:

• Maintain clean work environment, which may include picking up trash and cleaning spills.
• Other duties, including small projects, may be assigned to fulfill facility objectives.

Knowledge, Skills & Abilities:

The employee must have proficient knowledge of English and basic math skills. A high school diploma or equivalent is required. A minimum of 3 years of experience in vehicle routing, dispatching or logistics role is required. CDL License, class A or B preferred. Excellent communication skills with the ability to listen, speak plainly and communicate effectively is required. Solid problem solving skills including the aptitude to prioritize issues for immediate resolution is required. The employee must have attention to detail, be self-motivating, be able to work independently, and have the capacity to prioritize multiple activities on a daily basis. Being adaptable and flexible in a rapidly changing environment is a plus. Experience with Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and Oracle and/or AS400 is preferred. Proficiency in Oracle or AS400 is required after 90 days.

Work Environment:

Exposure to variable temperatures from three different product climates (dry, cold, freezer). There are moderate noise levels in dock and warehouse areas. The employee will be exposed to various weather conditions including rain, snow and cold conditions.

Work Hours:

The work schedule varies according to business needs. An alternating schedule consisting of 3 days on/4 days off (36 hours), or 4 days on/3 days off may be utilized, as well as a 5 days a week, 8 hours a day or 4 days a week, 10 hours a day schedule. Start times may vary and in some locations, this will be a night shift position. Work hours and shifts are subject to change depending on operating business conditions and needs. The employee will be required to work overtime, holidays and weekends.

Physical and Mental Demands:

Light exerting up to 20 pounds of force occasionally, and up to 10 pounds of force frequently to move objects. This position requires frequent standing and walking. Frequent use of the upper extremities is required to reach, handle, grasp and use desk tools, paperwork, files, and operate computer systems and handle product. Know, apply and enforce temperature sensitive protocols (cold chain) when transporting goods. Know, follow and apply facility grooming, personal hygiene and dress code standards, including use of appropriate personal protective equipment (PPE) and other safety items. Know and enforce DOT and FMCSA regulations.

Supervisory Responsibilities:

None.

Must-Have Requirements

• Experience working Samsara
• Experience working in an union environment is helpful