Dispatcher

MTM, Inc; Bakersfield (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holidays

Maternity/Paternity Leave

Tuition Reimbursement

Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit is seeking a Dispatcher in Bakersfield, CA, in partnership with Kern Transit. The role coordinates day-to-day route and trip operations, ensuring safe, cost-effective, on-time service and clear communication with drivers and managers.

You will manage trip routing, provide driver assistance, and report incidents. Strong communication and scheduling skills are essential, with GPS/GIS knowledge preferred. This is an on-site position with benefits and growth opportunities.

Qualifications

• High School Diploma or GED or equivalent.
• 2 years’ experience in providing customer service.
• 2+ years in transportation routing, dispatching, scheduling preferred.
• Knowledge of GPS and GIS systems preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected time of return.
• Inform transportation providers of next-day trips and updates.

Skills

Communication

Organization

Scheduling

Data analysis

Two-way radio usage

GPS/GIS knowledge

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Scheduling software

Two-way radio

MS Word

MS Excel

GPS

GIS

Job description

Make a DifferenceAt MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.What will your job look like?In partnership with Kern Transit the Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable).Service: Kern TransitLocation: Bakersfield, CAStarting Pay Rate: $19.89What You’ll Do (Essential Functions)Assist with all phone call information and dispatching of ridesOrganize and route trips based on schedule and location to ensure optimal performanceProvide assistance to drivers for directions to destinationsAssist drivers and transportation providers with problems or issues relating to schedulingEstablish and maintain effective communication with transportation providersReport and record all incidents to the applicable managerDocument and report provider no shows or on-time-performance issuesInform transportation providers of their next-days trips and any new trips that occurMonitor radio, telephones and on-road provision of service for qualityRecord time of departure, destination, and expected time of returnProvide feedback on drivers’ performanceWhat We’re Looking For (Knowledge, Skills & Abilities)Excellent communication and interpersonal skillsGood organizational skills with attention to timeliness and detailsMust be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skillsSkills in the use of computers, including Microsoft Word, Excel and other Microsoft applicationsRegular attendance is requiredQualificationsHigh School Diploma or G.E.D. equivalentMust have 2 years’ experience in providing customer service1 year experience in providing one-on-one, daily, passenger service over the phone, handling a high volume of calls per day preferred2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferredKnowledge of GPS and GIS systems preferredPossess valid authorization to work in the United StatesPossess valid authorization to work in the United StatesMust pass criminal background check and investigation & Motor Vehicle Record checkWhat’s in it for youHealth and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveTuition ReimbursementPerks Discount ProgramLeadership Mentoring OpportunitiesEqual Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM Transit's People & Culture.#MTMTransit