Dispatcher

Aston Carter; Aurora (IL); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO/Vacation

Job summary

Aston Carter is seeking a dependable Dispatcher to coordinate daily operations, support field personnel, and ensure top-notch service delivery from its Aurora, IL base.

The role focuses on scheduling, real-time adjustment, and serving as the central link between customers and field/management teams, with emphasis on accuracy and responsiveness in a hybrid work setting.

Qualifications

• High school diploma or equivalent required.
• Previous dispatching, scheduling, logistics, customer service, or operations experience preferred.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks and adapt in a dynamic environment.
• Proficiency with Microsoft Office Suite and scheduling or dispatch software.
• Excellent attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Coordinate and schedule technicians, drivers, or field personnel to maximize efficiency and service levels.
• Monitor schedules and make real-time adjustments based on customer needs, traffic conditions, or operational changes.
• Serve as the primary communication link between customers, field teams, and management.
• Track work orders, service requests, and job completion status.
• Respond promptly to customer inquiries and provide updates on service timelines.
• Maintain accurate records within company systems and ensure all information is up to date.
• Identify and resolve scheduling conflicts while maintaining a high level of customer satisfaction.
• Assist with route planning and resource allocation to improve productivity.
• Support daily operational reporting and performance tracking.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Dispatch software

Job description

We're looking for a dependable and detail-oriented Dispatcher to coordinate daily operations, support field personnel, and ensure exceptional service delivery. This role is ideal for someone who enjoys problem-solving, multitasking, and being the central point of communication between customers and operational teams.

What You’ll Do

• Coordinate and schedule technicians, drivers, or field personnel to maximize efficiency and service levels.
• Monitor schedules and make real‑time adjustments based on customer needs, traffic conditions, or operational changes.
• Serve as the primary communication link between customers, field teams, and management.
• Track work orders, service requests, and job completion status.
• Respond promptly to customer inquiries and provide updates on service timelines.
• Maintain accurate records within company systems and ensure all information is up to date.
• Identify and resolve scheduling conflicts while maintaining a high level of customer satisfaction.
• Assist with route planning and resource allocation to improve productivity.
• Support daily operational reporting and performance tracking.

Qualifications

• High school diploma or equivalent required.
• Previous dispatching, scheduling, logistics, customer service, or operations experience preferred.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks and adapt in a dynamic environment.
• Proficiency with Microsoft Office Suite and scheduling or dispatch software.
• Excellent attention to detail and organizational skills.
• Ability to remain calm and professional under pressure.

Preferred Skills

• Experience working in transportation, service, utilities, construction, or field operations environments.
• Knowledge of GPS tracking systems and route optimization tools.
• Strong problem-solving and decision‑making abilities.
• Ability to build positive relationships with customers and field staff.

Job Type & Location

This is a Permanent position based out of Aurora, IL.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Aurora,IL.

Application Deadline This position is anticipated to close on Aug 26, 2026.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.