Dispatch Coordinator

Aston Carter; United States; On-site; USD 30,000 - 48,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter is seeking a Customer Service Representative / Dispatch Coordinator to support daily operations in San Jose, CA. This 2-month contract role handles high-volume customer calls, schedules technicians, and assists with project and administrative tasks.

The ideal candidate has dispatch or scheduling experience, comfort with data entry, and strong organizational skills. ServiceTitan experience is a plus, and long-term potential exists if the team member excels and the project leads

Qualifications

• Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day).
• Schedule and dispatch technicians using ServiceTitan.
• Coordinate service requests and communicate updates with customers.
• Support project and operational teams with administrative tasks.
• Assist with generating and tracking reports for customers and counties.
• Maintain spreadsheets and perform data entry with strong attention to detail.
• Create and issue purchase orders as needed.
• Monitor work orders, schedules, and service completion status.
• Provide excellent customer service while managing multiple priorities in a fast-paced environment.
• Collaborate closely with Project Coordinators, Operations, and Office Management teams.

Responsibilities

• Handle high-volume inbound customer calls and dispatch technicians.
• Coordinate schedules and communicate updates to customers.
• Support administrative tasks for projects and operations.

Skills

Customer service

Dispatch

Data entry

Call center

Logistics

Inbound call

Administrative support

Clerical

Schedule appointments

Tools

ServiceTitan

ServiceTrade

Housecall Pro

FieldEdge

Job description

2 MONTH CONTRACT TO START COVERING A LEAVE OF ABSENCE! COULD TURN INTO A LONG TERM ROLE POTENTIALLY IF PERSON DOESN'T RETURN!

Description

Seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with administrative and project support functions. This role is ideal for someone with experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries.

The successful candidate will serve as a key point of contact for customers and field personnel, helping ensure service requests are handled efficiently and operations run smoothly.

Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day)

Schedule and dispatch technicians using ServiceTitan

Coordinate service requests and communicate updates with customers

Support project and operational teams with administrative tasks

Assist with generating and tracking reports for customers and counties

Maintain spreadsheets and perform data entry with strong attention to detail

Create and issue purchase orders as needed

Monitor work orders, schedules, and service completion status

Provide excellent customer service while managing multiple priorities in a fast-paced environment

Collaborate closely with Project Coordinators, Operations, and Office Management teams

Skills

Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments

Top Skills Details

Customer service,Dispatch,Data entry,Call center,Logistics,Inbound call,Administrative support,Clerical,Schedule appointments

Additional Skills & Qualifications

Candidates with experience in the following industries are strongly encouraged to apply:

Construction

HVAC

Fire Protection

Facilities Management

Plumbing

Field Services

Service-Based Operations

Recruiter Notes / Ideal Candidate Profile

Look for candidates who have: Dispatch or scheduling experience

50+ inbound calls per day experience

ServiceTitan, ServiceTrade, Housecall Pro, FieldEdge, or similar software

Construction, HVAC, plumbing, facilities, or service-industry background

Strong customer service and organizational skills

Experience supporting field technicians or service teams

Avoid candidates whose dispatch experience is limited to: Towing companies

Pest control services

Experience Level

Intermediate Leve

Job Type & Location

This is a Contract position based out of San Jose, CA.

Pay and Benefits

The pay range for this position is $22.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose,CA.

Application Deadline

This position is anticipated to close on Aug 13, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.