Dispatcher

US Foods, Inc.; Augusta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401K

Life insurance

Job summary

US Foods, Inc. in Augusta, GA is seeking a Dispatcher for full-time hours. The role centers on coordinating drivers, routes, and shuttle assignments to resolve service issues and minimize overtime, while maintaining prompt and professional customer service.

The position requires basic computer skills and at least a high school diploma or GED, with preferred experience in transportation/logistics. The schedule runs Monday–Friday, with potential overtime.

Qualifications

• Minimum one year of transportation or logistics experience.
• Effective communication, both verbal and written.
• Proficient with Microsoft Word, Excel, Outlook; basic computer skills.
• Strong math, analytical and organizational abilities with attention to detail.

Responsibilities

• Coordinate driver activities and shuttle assignments to minimize overtime and service issues.
• Ensure prompt, professional handling of customer needs and escalate issues to managers.
• Reassign routes to solve service issues and verify driver PD/logging accuracy.
• Coordinate trailer, tractor, and backhaul assignments for efficient operations.

Skills

Effective communication

Customer service

Math & analytical

Organizational skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Access

Job description

## DispatcherApply: Augusta GA: Full time: Posted Today: R283825ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITEJoin Our Community of Food People!Ready to build a career with a company that’s leading the foodservice industry?**The expected base rate for this role is $24.50 per hour.****Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more! Excellent local leadership.****Schedule is Monday through Friday 3:00am-12:00pm.****\\* Hours subject to change based on business needs****US Foods** is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.**ESSENTIAL DUTIES AND RESPONSIBILITIES*** Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.* Ensure that customer’s needs are being met in a prompt and professional manner and escalate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.* Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.* Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.* Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.* Other duties as assigned by manager.**WORK ENVIRONMENT*** The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.**MINIMUM QUALIFICATIONS**Related Experience/Requirements:* Minimum one year of transportation or logistics experience.Knowledge/Skills/Abilities:* Effective communication both verbally and in writing.* Excellent telephone and customer service ability.* Math, analytical, and organizational skills with high attention to detail.* Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.* Problem solving and critical thinking abilities to solve problems of limited scope.* Strong teamwork skills with the ability to support others in the department and division.Education* High school diploma or GED/equivalent required.**PREFERRED QUALIFICATIONS*** Prior dispatcher experience preferred.* Knowledge of DOT Hours of Service Regulations and driver logs.* Knowledge of our geographic delivery area.**PHYSICAL QUALIFICATIONS*** Must be able to perform the following physical activities for described length of time:OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER**JOB REQUIRES WORKER TO:****FREQUENCY:**STAND OCCASIONALYWALK OCCASIONALYDRIVE VEHICLE OCCASIONALYSIT FREQUENTLYLIFT1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) OCCASIONALLYOver 100 lbs (Very Heavy) N/ACARRY1-10 lbs (Sedentary) OCCASIONALLY11-20 lbs (Light) OCCASIONALLY21-50 lbs (Medium) OCCASIONALLY51-100 lbs (Heavy) N/AOver 100 lbs (Very Heavy) N/APUSH/PULL\\*1 OCCASIONALLYCLIMB/BALANCE\\*2 OCCASIONALLYSTOOP/SQUAT OCCASIONALLYKNEEL OCCASIONALLYBEND OCCASIONALLYREACH ABOVE SHOULDER FREQUENTLYTWIST OCCASIONALLYGRASP OBJECTS\\*3 OCCASIONALLYMANIPULATE OBJECTS\\*4 OCCASIONALLYMANUAL DEXTERITY\\*5 FREQUENTLY1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)**Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24.50/hour to $30.00/hour.****As applicable, this role will also receive paid training and overtime compensation.****Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:** **https://www.usfoods.com/careers/benefits.html****.**