Dispatcher

US Foods, Inc.; Augusta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Life insurance

Job summary

US Foods, Inc. in Augusta, GA is seeking a Logistics Dispatcher to coordinate driver activities and maintain service levels.

The role offers an expected base pay of $24.50 per hour, with opportunities for overtime and advancement in a dynamic warehouse and office environment. Typical schedule is Monday through Friday, 3:00am–12:00pm; minimum one year of transportation experience preferred; strong communication and computer skills are required to manage routes and DOT compliance.

Qualifications

• Minimum one year of transportation or logistics experience.
• High school diploma or GED is required.
• Strong communication and documentation skills.
• Ability to work in a fast-paced logistics environment.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime.
• Elevate late dispatches or service failures to managers and sales force.
• Reassign routes to solve issues and ensure drivers log in with delivery scanners.
• Coordinate trailer, tractor, and backhaul assignments for efficient operations.
• Visually verify drivers’ appearance and required PPE.
• Notify manager or safety specialist in case of accidents or injuries.
• Perform other duties as assigned by the supervisor.

Skills

Communication skills

Customer service

Attention to detail

MS Office

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Omnitracs

Delivery scanners

Excel

Access

Outlook

Job description

Join Our Community of Food People!

Ready to build a career with a company that’s leading the foodservice industry?

The expected base rate for this role is$24.50 per hour.

Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more! Excellent local leadership.

Schedule is Monday through Friday 3:00am-12:00pm.

* Hours subject to change based on business needs

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

Essential Duties and Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer’s needs are being met in a prompt and professional manner and elevate issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver’s appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

Work Environment

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

Minimum Qualifications

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities :

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

Preferred Qualifications

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

Physical Qualifications

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

Job Requires Worker To:

Frequency:

• STAND OCCASIONALLY
• WALK OCCASIONALLY
• DRIVE VEHICLE OCCASIONALLY
• SIT FREQUENTLY
• LIFT 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) OCCASIONALLY
• Over 100 lbs (Very Heavy) N/A
• CARRY 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) N/A
• Over 100 lbs (Very Heavy) N/A
• PUSH/PULL*1 OCCASIONALLY
• CLIMB/BALANCE*2 OCCASIONALLY
• STOOP/SQUAT OCCASIONALLY
• KNEEL OCCASIONALLY
• BEND OCCASIONALLY
• REACH ABOVE SHOULDER FREQUENTLY
• TWIST OCCASIONALLY
• GRASP OBJECTS*3 OCCASIONALLY
• MANIPULATE OBJECTS*4 OCCASIONALLY
• MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24.50/hour to $30.00/hour.

As applicable, this role will also receive paid training and overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$18 - $28

***EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***