Dispatcher

Smart Foodservice Stores; Augusta (GA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Safety culture

Leadership opportunities

Job summary

Smart Foodservice Stores in Augusta, GA is seeking a transportation dispatcher to coordinate driver activities, optimize routes and ensure on-time service. The role supports warehouse and distribution operations in a fast-paced environment.

You will monitor driver performance, verify POD, maintain attendance, and communicate with management. A minimum of one year in transportation or logistics is required, with strong customer service and computer skills.

Qualifications

• Minimum one year of transportation or logistics experience.
• Excellent communication, written and verbal.
• Strong customer service and telephone skills.
• Attention to detail and numerical ability.
• Proficient with Word, Excel, Access, and Outlook.
• Ability to solve problems and work in a team.

Responsibilities

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime.
• Ensure prompt, professional response to customer needs; escalate issues to managers.
• Coordinate trailer, tractor, and backhaul assignments.
• Visually inspect drivers' uniforms and PPE.
• Notify supervisor or safety staff in case of vehicle accidents or injuries.
• Perform other duties as assigned.

Skills

Effective communication

Customer service

Analytical thinking

Organizational skills

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Omnitracs

Problem solving

Teamwork skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Omnitracs

Job description

Join Our Community of Food People! Ready to build a career with a company that's leading the foodservice industry?

The expected base rate for this role is $24.50 per hour.

Benefits medical, dental, vision, 401K, life insurance, strong safety culture, and much more! Excellent local leadership.

Schedule is Monday through Friday 3:00am-12:00pm. Hours subject to change based on business needs.

US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate driver activities and shuttle assignments to resolve service issues and minimize overtime, downtime, and hours of service violations. Complete attendance trackers and verify that drivers are using Omnitracs properly.
• Ensure that customer's needs are being met in a prompt and professional manner and escalates issues (late dispatch, breakdown, other service failures) to managers and sales force. Reassign routes as needed to solve service issues, and ensure that drivers are logging in and utilizing Proof of Delivery scanner.
• Coordinate trailer, tractor, and backhaul assignments to support efficient logistics operations.
• Visually inspect each driver's appearance to verify that drivers are in proper uniform and have required PPE.
• Notify the manager / supervisor in charge and the safety specialist in the event of a vehicle accident or driver injury.
• Other duties as assigned by manager.

WORK ENVIRONMENT

The work will take place both at a desk in an office environment and in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum one year of transportation or logistics experience.

Knowledge/Skills/Abilities:

• Effective communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Math, analytical, and organizational skills with high attention to detail.
• Basic computer skills with a good knowledge of programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of limited scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Prior dispatcher experience preferred.
• Knowledge of DOT Hours of Service Regulations and driver logs.
• Knowledge of our geographic delivery area.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

• STAND OCCASIONALLY
• WALK OCCASIONALLY
• DRIVE VEHICLE OCCASIONALLY
• SIT FREQUENTLY
• LIFT 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) OCCASIONALLY
• Over 100 lbs (Very Heavy) N/A
• CARRY 1-10 lbs (Sedentary) OCCASIONALLY
• 11-20 lbs (Light) OCCASIONALLY
• 21-50 lbs (Medium) OCCASIONALLY
• 51-100 lbs (Heavy) N/A
• Over 100 lbs (Very Heavy) N/A
• PUSH/PULL*1 OCCASIONALLY
• CLIMB/BALANCE*2 OCCASIONALLY
• STOOP/SQUAT OCCASIONALLY
• KNEEL OCCASIONALLY
• BEND OCCASIONALLY
• REACH ABOVE SHOULDER FREQUENTLY
• TWIST OCCASIONALLY
• GRASP OBJECTS*3 OCCASIONALLY
• MANIPULATE OBJECTS*4 OCCASIONALLY
• MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24.50/hour to $30.00/hour.

As applicable, this role will also receive paid training and overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28.

***EOE - Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Vete