Dispatcher

CoolSys; Ashland (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

401(K) with Company match

Life insurance

AD&D

Short and long-term disability

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys is hiring to support our nationwide HVAC/refrigeration service operations. The role focuses on prioritizing calls, dispatching technicians, coordinating with Service Managers, and maintaining proactive customer communications.

We seek candidates with strong Excel/Outlook skills, the ability to handle multiple tasks under pressure, and excellent written and verbal communication. Join a growing, values-driven team and support multi-site projects.

Qualifications

• Strong computer skills with Excel and Outlook.
• Ability to manage multiple tasks concurrently.
• Excellent verbal and written communication skills.
• Calm, dependable, and with a 'can do' attitude.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries and create required reporting.
• Maintain nightly on-call crew and ensure PMs are completed.

Skills

Excel

Outlook

Multi-tasking

Communication

Calm under pressure

Urgency

Reliable

Friendly demeanor

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management.With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay:$18-$25/HR
• Benefits:Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K)with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discountson vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands.

Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with us on Facebook and Twitter.

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) anddrug testing arerequiredfor all positions.Coolsyswill consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.