IT Support Technician - Entry Level

CoolSys - Refrigeration and HVAC Systems; Brea (CA); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with company match

Life Insurance

AD&D

Job summary

CoolSys is seeking an IT Support Technician to handle off-site help desk calls and tickets by phone and email. You will troubleshoot hardware/software issues, install systems, and collaborate with vendors to resolve problems.

The role requires 3+ years in a help desk environment, strong Windows/Microsoft experience, and solid communication skills in a fast-paced, multi-site setting.

Qualifications

• Minimum 3 years of help desk experience.
• Experience troubleshooting network connectivity issues.
• Excellent communication and teamwork skills.
• Proficient with Windows XP and Microsoft Office.
• Experience with Citrix Presentation Server Clients.

Responsibilities

• Answer help desk calls and tickets off-site by phone and email.
• Troubleshoot hardware and software problems and LAN/desktop issues.
• Install hardware and software and coordinate with external vendors as needed.
• Record incidents using tracking system and keep users informed.
• Support the CoolSys CARES culture through collaboration and accountability.

Skills

Help desk experience

Network troubleshooting

Excellent communication

Teamwork

Windows OS knowledge

Learning new systems

Education

High school diploma

Vocational certification

AA degree

Tools

Microsoft networks

Citrix Presentation Server

Help Desk software

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay: $28-35/hr
• Benefits: Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and ID Theft Protection.

Responsibilities

The IT Support Technician will answer help desk calls and tickets off-site by phone and email, address specific queries, troubleshoot problems and issues, interact with other members of the IT team, perform IT installations, carry out supplementary IT tasks, and work with external vendors, if needed.

Essential Duties And Responsibilities

• Using a tracking system, record all incidents and problem resolutions, keeping the user informed during the process.
• Resolve Level 1 and 2 issues directly.
• Investigate and resolve computer hardware, software problems and LAN/desktop problems.
• Perform hardware and software installations.
• Interact with employees and external vendors to resolve computer problems.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned.

Qualifications

Education / Training

• High school diploma or GED.
• Completion/certification from an accredited vocational school a plus.
• AA degree a plus.

Work Experience / Skills

• Minimum 3years help desk experience.
• Experience troubleshooting network connectivity issues.
• Excellentcommunication skills.
• Good teamwork ethic.
• Experience with Microsoft networks.
• Excellent computer hardware and software knowledge (Windows XP and Microsoft Office Products).
• Ability to learn new systems quickly.
• Experience with troubleshooting Citrix Presentation Server Clients.
• General Knowledge and some experience using Help Desk software.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.

Join Us

Today, there are 27 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Connect with usonFacebookandX.

CoolS is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristicsare encouraged to apply.

Pre-employment background screening (criminal andMVR for driving positions) and drug testing arerequiredfor all positions. CoolSys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.