Dispatcher

Wagner Mechanical; Albuquerque (NM); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Employee Assistance Program (EAP)

Advancement opportunities

Job summary

Wagner Mechanical in Albuquerque, NM, seeks a Dispatcher to manage day-to-day scheduling and dispatching of technicians for HVAC, plumbing, and electrical jobs. The role requires critical thinking to assign the best technician for each call and act as the liaison among customers, technicians, service managers, and the customer service team.

The ideal candidate is a self-starter with strong English communication, excellent organization, and the ability to work independently or in a team.

Qualifications

• High school diploma or GED required.
• Strong knowledge of MS Office including Excel and PowerPoint.
• Bilingual a plus, not required.
• Experience in trades like HVAC, plumbing, electrical is a plus.

Responsibilities

• Schedule technicians return trips to complete jobs after parts arrival.
• Enter service calls and proactively communicate with technicians.
• Maintain constant communication with field personnel via email, text, and phone.
• Dispatch all service calls to maximize scheduling efficiency.
• Coordinate with Purchasing/Warehouse to arrange parts delivery.
• Ensure technicians arrive on time and collect payment after jobs.

Skills

Self-starter

Reliable

Organized

Team player

Professional communication

English proficiency

Telephone etiquette

Independent worker

Education

High school diploma/GED

Associate degree preferred

Tools

MS Office

Excel

PowerPoint

Service Titan

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

2 days ago Requisition ID: 1659

Salary Range: $17.00 To $24.00 Annually

Dispatcher - High-Volume Call Center

ScheduleFull-Time | Monday-Friday, plus weekends as needed

Compensation $17 to $24/hr

About Wagner Mechanical

Since 1929, Wagner Mechanical has been a trusted provider of HVAC, plumbing, and electrical services throughout New Mexico. With nearly a century of experience, we are committed to delivering reliable solutions, exceptional workmanship, and outstanding customer experiences. Our reputation is built on service excellence—and our customer service team plays a vital role in that success.

Why Join Wagner?

• Competitive salary + performance-based incentives
• Weekly pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Advancement opportunities within a growing company that promotes from within

JOB SUMMARY:

The Dispatcher supports the day-to-day operations of the company by efficiently scheduling and dispatching technicians to calls. This role requires the dispatcher to think critically to ensure they are dispatching the best fit technician for the call.The dispatcher is the liaison between the customer, the Service Technician, the Service Managers and the Customer Service Department.

ESSENTIAL JOB FUNCTIONS:

• Schedule technicians return trips to customers to complete jobs after arrival of parts.
• Enter service calls, schedule calls, and proactively communicate to technicians throughout the day.
• Maintain a constant communication with Service Technicians throughout their scheduled shift through email, text, and phone conversations.
• Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
• Manage the dispatch board to keep field personnel on the move and generating revenue. Make every effort to compress call scheduling effectively and maximize productivity.
• Notify clients ahead of time without fail if the technician is not going to arrive at their home within the scheduled time window and re-scheduling the time at the client’s convenience.
• Communicate with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to the technicians. Every effort should be made to keep technicians on the job.
• Strictly adhere to the Dispatching for Profits Priority Service Schedule to ensure the "Right" technician is sent to the "Right" appointment.
• Share responsibility to ensure that all technicians arrive at their designated appointments ON TIME.
• Debrief technicians after each call and insist that all employees collect payment immediately after each job is completed.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expeditiously and to the customers’ satisfaction
• Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and to facilitate problem resolution, as necessary.
• Obey the company Code of Ethics, Team Rules, and Team Philosophy
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

QUALIFICATIONS/ABILITIES:

• Self-starter, reliable, flexibility with hours
• Present and communicate professionally (written and verbal)
• Excellent organizational, detail oriented and follow-through skills
• Ability to manage the dispatch board to benefit the branch as a whole and achieve business objectives while following all operating procedures and provided training
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Must be a critical thinker - Strong English composition skills
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department.

EDUCATION/EXPERIENCE REQUIREMENTS

• High school diploma/GED required
• Strong knowledge in MS Office Suite including proficient use of Excel and PowerPoint

PREFERRED:

• Associate degree preferred but not required
• Bilingual a plus, not required.
• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) pounds
• Ability to work more than 40 hours per work week and up to 12 hours per day
• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
• Dress code is business casual

Pre-Employment Requirements

All employment offers are contingent upon successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable), conducted in compliance with applicable laws and regulations.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, duties, or working conditions associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.Wagner Mechanical is an Equal Opportunity Employer (EOE).