Dispatcher

Hussmann; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the refrigeration and service industry seeks a Dispatcher in Albuquerque to manage technician scheduling and customer interactions. The successful candidate will possess strong communication, organizational skills, and the ability to excel in a fast-paced environment. This full-time position offers competitive pay and benefits, aiming for optimal customer satisfaction.

Benefits

Health, Dental, and Vision Insurance

401k with Company Matching Contribution

Discretionary 401k Company Contribution

Tuition Reimbursement Program

Life/Disability Insurance

Maternity and Paternity Leave

15 Days Paid Vacation and 12 Company Holidays

Qualifications

• 0-5 years of related experience and/or training.
• Ability to manage multiple competing priorities.
• Working knowledge of refrigeration/HVAC is a plus.

Responsibilities

• Schedule or dispatch service technicians per customer needs.
• Communicate work orders and customer issues to technicians.
• Obtain COD information and manage credit applications.

Skills

Strong communication skills

Organizational skills

Time management

Customer service skills

Flexibility

Education

High school diploma/GED: associate degree preferred

Tools

Microsoft Office Suite

Job description

1 week ago Be among the first 25 applicants

• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.
  
  

Overview

Responsibilities

• Ability to prioritize calls and leverage appropriate workforce.
• Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs. Verify receipt of call by technician.
• Respond to customer difficulties with billing and service.
• Communicate work orders, messages, or information to or from supervisors, or technicians.
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
• Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
• Respond and review calls taken by call center.
• Obtain COD information and notify credit to send an application for credit approval to new customers
• Additional responsibilities as assigned.
  
  

Qualifications

• High school diploma/GED: associate degree preferred
• 0-5 years of related experience and/or training; or equivalent combination of education and experience
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite
• Strong organizational, time management skills, and high attention to detail
• Flexibility to work outside normal working hours, as required.
• Working knowledge of refrigeration/HVAC a plus
• High level of professionalism and diplomacy
• Superior customer service skills
• Excellent telephone and communication skills with ability to handle high volume of calls
• Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
• Work effectively in diverse team environment
  
  

Benefits

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 15 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more
  
  

About Hussmann

For more than 100 years, Hussmann Corporation has been a leader in providing innovative products, services and refrigeration systems for grocers and convenience stores. Hussmann, a subsidiary of Panasonic, promises to continuously provide the most customer-focused solutions in the food retailing industry.

From display cases for supermarkets to entire refrigeration systems and innovative technologies including Aperionand StoreConnect, Hussmann continues to drive innovation in food retailing. Customers look to Hussmann as a strategic trusted partner to navigate the complex and ever-changing regulatory requirements with smarter, energy efficient, low-GWP refrigeration solutions—reducing their energy consumption and carbon emissions. For more information about Hussmann, please visit www.hussmann.com.

Hussmann is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit-based factor.

REQ-151799

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Groceries

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