Dispatcher

TurnPoint Services; Albany (OR); Presencial; USD 37.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off (PTO) and holidays

Life and disability insurance

Descripción de la vacante

Stutzman Services, part of TurnPoint Services, is hiring a Dispatcher in Albany, Oregon. You will support the plumbing team by handling customer calls, booking jobs from leads, and coordinating with technicians and contractors to ensure efficient service delivery.

This role emphasizes professionalism, strong communication, and reliable data entry as you use service management software, follow up on jobs, and assist with projects while upholding the Stutzman brand and values.

Formación

• 1+ years of experience in call center, customer service, or appointment setting.
• Excellent verbal and written communication skills.
• Strong multitasking abilities and attention to detail.
• Exceptional customer service and phone skills.
• Strong listening, problem-solving, and sales capabilities.
• Ability to meet and exceed performance goals and KPIs.
• Proficiency in Microsoft Office and CRM software.
• Comfortable typing and working with computers.

Responsabilidades

• Operate a multi-line telephone system and connect callers to the right department.
• Book jobs from leads and gather essential customer and job details.
• Schedule technicians and coordinate with the Administrative Coordinator.
• Implement job follow-up, reminders, and support marketing initiatives.
• Assist with special projects and other duties assigned.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Phone skills

Problem solving

Sales ability

Microsoft Office

CRM software

Typing speed

Herramientas

CRM software

Microsoft Office

Descripción del empleo

Brand Overview

Stutzman Services Inc. has been serving Oregon families since 1966. With deep community roots and a reputation for excellence in plumbing, HVAC, and irrigation services, Stutzman is a trusted name in the Willamette Valley. As part of TurnPoint Services, Stutzman employees benefit from mentorship, training, and national career advancement opportunities. We foster a culture of respect, teamwork, and service excellence. Grow your future with Stutzman Services — where Oregon craftsmanship builds lasting careers.

Role Overview

The Dispatcher is a member of the plumbing team and contributes to the success of Stutzman Services by playing a supportive role in connecting people to life by managing water, life’s most valuable resource. This position is important because customer service and administrative support are critical to the plumbing team.

The Dispatcher is responsible for providing customer service as well as administrative support for the plumbing team. This is accomplished by communicating effectively with the public, as well as supporting the Plumbing Manager, Administrative Coordinator, and technicians through a variety of tasks related to organization and communication.

Tasks may include and not be limited to: Answering telephone calls, determining customer needs, booking jobs from leads, customer follow-up, coordinating with technicians, contractors, municipal representatives and other stakeholders, data entry, filing, mailing, and general customer service.

The Dispatcher is expected to exercise a high level of professionalism and consistently represent the Stutzman Services brand and values, while contributing to a safe and enjoyable work environment.

Key Responsibilities

Communicate with Customers (40%)

• Operate a multi-line telephone system
• Answer incoming phone calls from customers, determine their need, and connect them with the appropriate department
• Initiate outgoing phone calls to customers, technicians, contractors, municipalities, and other stakeholders
• Communicate appropriately via telephone and electronic media

Book Jobs (20%)

• Remain familiar with plumbing services and employees’ roles
• Gather all pertinent customer and job information
• Utilize service management software to book jobs from leads

Schedule Technicians (20%)

• Communicate with technicians and the Administrative Coordinator regarding the status of technicians and jobs
• Utilize service management software to schedule technicians

Followup and Project Assistance (10%)

• Implement job followup and reminder systems
• Support marketing initiatives
• Assist Administrative Coordinator and Plumbing Manager with projects and tasks as assigned

Other duties and tasks as assigned (10%)

What You Bring

• 1+ years of experience in call center, customer service. or appointment setting
• Excellent verbal and written communication skills
• Strong multitasking abilities and attention to detail
• Exceptional customer service and phone skills
• Strong listening, problem-solving, and sales capabilities
• Ability to meet and exceed performance goals and KPIs
• Proficiency in Microsoft Office and CRM software
• Comfortable typing and working with computers

Why You’ll Love Working Here

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.
• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
• Safety First: A safety-first mindset built into every process so you go home safely every day.
• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

EEO Statement

Equal Opportunity Employer

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.