Dispatcher

Summers Plumbing Heating & Cooling; Brownsburg (IN); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Health insurance

Dental insurance

Short-term disability

Long-term disability

401K with company match

Employee stock ownership plan

Birthday holiday pay

Descripción de la vacante

Summers Plumbing Heating & Cooling is seeking a dispatcher to keep operations moving smoothly. You will coordinate with customers, technicians, and AI-powered systems to schedule and dispatch calls, ensuring timely responses and accurate information.

The role emphasizes teamwork, proactive problem solving, and professional communication. Ideal candidates will manage multiple communications across locations, participate in decision-making for scheduling, and maintain reliable attendance.

Formación

• Ability to multitask across multiple CRM platforms and communication systems
• Excellent interpersonal communication skills
• Take responsibility for work
• Solve problems quickly and creatively
• Collaborate with the team regularly
• Manage multiple streams of communication across locations
• Assist in scheduling/dispatch decisions
• Take initiative
• Be professional in appearance
• Have a positive, team-oriented attitude
• Abide by all company policies and procedures

Responsabilidades

• Schedule and assign calls to technicians with AI-powered systems
• Coordinate with technicians to schedule return calls
• Assign and dispatch calls based on technicians’ skills and call location
• Communicate with customers to schedule calls and confirm appointments
• Maintain regular attendance
• Perform other duties as assigned

Conocimientos

Multitasking across platforms

Interpersonal communication

Take responsibility

Problem solving

Team collaboration

Communication across locations

Decision making for scheduling

Initiative

Professional appearance

Positive, team-oriented attitude

Policy adherence

Herramientas

Service Titan

ProBook

CRM platforms

Descripción del empleo

Are you calm under pressure and great at helping people? Do you like fast-paced work where every day is different? If so, we would love to meet you.

What You Will Do

As a Dispatcher, you are the voice that keeps everything moving. You are the link between customers, technicians, and the rest of the team. Your work helps our customers feel heard and helps our teams succeed.

OUR CORE VALUES!

1. Integrity:We do the right thing, even when no one is looking.

1. Ownership:We take responsibility for the growth of our team, the organization and ourselves.

1. Service:We take the extra step to go above and beyond what is expected of us.

Qualifications

• Ability to effectively multitask across multiple CRM platforms, communication systems, and AI-powered tools simultaneously while maintaining accuracy, responsiveness, and attention to detail

• Have excellent interpersonal communication skills

• Take responsibility for work

• Solve problems quickly and creatively

• Collaborate with the team on a regular basis

• Manage multiple streams of communication amongst multiple locations

• Assist in decision making and be regularly required to make decisions for scheduling/dispatching

• Take initiative

• Be professional in appearance

• Have a positive and team-oriented attitude

• Abide by all company policies and procedures

Preferences:

• Service Titan experience

• ProBook experience

Responsibilities

Working alongside AI-Powered systems to schedule and assign calls to technicians

Work closely with technicians to schedule return calls for customers

Work alongside AI-powered system to assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call in an efficient manner

Communicate with customers for scheduling calls and confirming appointment

Maintain regular attendance

Other duties as assigned

Benefits

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short- and long-term disability, and 401K with company match. Additional benefits include company paid short-term disability and life insurance! We also celebrate you by paying you holiday pay for YOUR birthday. As an EXTRA perk, we are an EMPLOYEE-OWNED COMPANY including an Employee Stock Ownership Plan!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$