Dispatch Team Lead - Second Shift | Holland, OH

Velocity; Holland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO & Holidays

Paid Sick Time

401K match

Life Insurance

Disability Insurance

Supplemental Benefits

Job summary

Velocity is seeking an experienced Dispatch Team Lead for Holland, OH to guide the dispatch center on a second shift. You will supervise and coach team members, handle escalated calls, and ensure quality and timely completion of tasks.

You will train during days, coordinate with Supervisors and Managers, and monitor workflow to meet goals. This role emphasizes leadership, communication, and process improvement.

Qualifications

• One year of dispatch, call center or customer support experience.
• Previous leadership experience preferred.
• Excellent communication and documentation skills.
• Strong data analysis and negotiation skills.
• Proficient user of MS Office.
• Strong problem-solving ability.

Responsibilities

• Lead dispatch employees, and others assigned to your charge.
• Work with Dispatch Supervisor, Manager and other Team Leads to assign daily work to Dispatchers to meet dispatch goals and other objectives.
• Work with Dispatch Supervisor, Manager and other Team Leads to plan group assignments for projects or training.
• Evaluate performance and present evaluations to Supervisor and Dispatcher.
• Actively monitor and control workflow to ensure project goals are met.
• Ensure all dispatch jobs that are fulfilled meet all requirements and standards of quality established by Velocity.
• Thoroughly communicate and document all details regarding job status.
• All Other duties as assigned.

Skills

Leadership

Communication

Documentation

Data analysis

MS Office

Problem solving

Dispatch experience

Tools

MS Office

Job description

Velocity is seeking an experienced Dispatch Team Lead for Holland, OH to guide the dispatch center on a second shift. You will supervise and coach team members, handle escalated calls, and ensure quality and timely completion of tasks.

You will train during days, coordinate with Supervisors and Managers, and monitor workflow to meet goals. This role emphasizes leadership, communication, and process improvement.