Dispatch Supervisor BILINGUAL IN SPANISH

DS Bus Lines; New York (NY); On-site; USD 60,000 - 78,000; Full time

Job summary

Leesel Transportation, a Beacon Mobility company serving the New York City area, seeks a Dispatch Supervisor to oversee daily routing and dispatch operations within the transportation department. You will coordinate drivers, attendants, and vehicles, monitor route performance, respond to service disruptions, and ensure compliance with DOT and company policies.

The role requires supervisory experience, strong communication, and the ability to operate in a fast-paced environment with after-hours

Qualifications

• Two years of transportation, logistics, dispatch, or operations experience.
• One year of supervisory or leadership experience preferred.
• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Strong knowledge of transportation operations, routing, and dispatch procedures.
• Proficiency with dispatch software, GPS systems, and Microsoft Office applications.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced environment and effectively manage multiple priorities.
• Ability to respond to after-hours operational emergencies when required.
• School bus transportation experience preferred.
• Valid driver's license required.

Responsibilities

• Oversee daily routing and dispatch operations to ensure safe, on-time transportation.
• Coordinate drivers, attendants, and vehicles; monitor route performance.
• Respond to service interruptions and emergencies with contingency plans.
• Maintain dispatch records and documentation.
• Collaborate with operations, safety, maintenance, and customer service teams.
• Provide coaching and performance feedback to dispatch staff.
• Ensure compliance with DOT, state, local, and company regulations.

Skills

Communication

Problem solving

Organizational skills

Leadership experience

Multitasking

After-hours response capability

Knowledge of transportation operations

Team collaboration

Customer service orientation

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Dispatch software

GPS systems

Microsoft Office

Job description

Responsibilities

Leesel Transportation Corp. A Dispatch Supervisor is responsible for overseeing the daily routing and dispatch operations of the transportation department. The purpose of this position is to ensure safe, efficient, and on-time transportation services by coordinating drivers, monitors, vehicles, and dispatch personnel.

Their main duties include managing daily dispatch activities, addressing service interruptions, supporting drivers and attendants, monitoring route performance, and ensuring compliance with company policies and customer requirements.

Responsibility Profile

Supervise daily dispatch operations and coordinate transportation services to ensure on-time route performance. Monitor driver, attendant, and vehicle availability and make adjustments as needed to support service requirements. Communicate with drivers, attendants, school personnel, parents, and management regarding route issues, delays, and operational concerns. Respond to accidents, breakdowns, emergencies, and other service disruptions by implementing appropriate contingency plans. Utilize routing, GPS, and communication systems to monitor route performance and vehicle locations. Ensure all routes are properly covered and assist with driver assignments, route changes, and substitutions. Maintain accurate dispatch records, logs, reports, and documentation. Support driver and attendant training by reinforcing company policies, safety procedures, and operational expectations. Monitor compliance with DOT, state, local, and company regulations. Assist with employee coaching, attendance tracking, and performance management of dispatch staff. Collaborate with operations, safety, maintenance, and customer service departments to ensure seamless service delivery. Identify operational improvement opportunities and recommend solutions to improve efficiency and customer satisfaction. Participate in startup planning, route implementation, and special transportation events as needed. Perform other duties as assigned.

Qualifications

Two (2) years of transportation, logistics, dispatch, or operations experience. One (1) year of supervisory or leadership experience preferred. High school diploma or equivalent required; associate or bachelor's degree preferred. Strong knowledge of transportation operations, routing, and dispatch procedures. Proficiency with dispatch software, GPS systems, and Microsoft Office applications. Excellent communication, problem-solving, and organizational skills. Ability to work in a fast-paced environment and effectively manage multiple priorities. Ability to respond to after-hours operational emergencies when required. School bus transportation experience preferred. Valid driver's license required.

Equal Opportunity Statement

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About Leesel Transportation

Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx, we serve the NYC Department of Education, as well as some other NYC pre‑K and private school programs. Our caring and passionate team makes a difference every day in our students’ lives because we truly love what we do.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits. Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

Safe, reliable transportation for 100 Years. Customized mobility solutions. Serving students, patients, and 1,500+ communities. Nearly 20,000 employees strong.

What we do best

People First. Safety Always. School Bus & Special Education. Paratransit. Non‑Emergency Medical. Alternative Student Transportation.

Why it matters

Transportation creates opportunity. Mobility builds independence. Every Ride Matters.