Dispatch Supervisor

DocGo; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401K

Medical Insurance

Dental & Vision Insurance

Paid time off

Job summary

DocGo's Ambulnz division seeks a Dispatcher Supervisor to lead emergency and non-emergency call intake, coordinate resources, and direct dispatch operations for NY Core downstate. This full-time role requires overseeing staff, ensuring accurate documentation, and maintaining compliant dispatch protocols.

You will manage shifts, mentor dispatchers, and monitor performance while maintaining strong client relationships.

Qualifications

• Excellent verbal and written communication to interact with callers and EMS staff.
• Ability to listen, gather crucial information, and ask relevant questions.
• Good knowledge of local geography and address systems.

Responsibilities

• Emergency call intake and information gathering for calls to EMS.
• Coordinate resources and dispatch nearest ambulance units as needed.
• Relay critical information to EMS personnel and maintain records.
• Plan, manage, and review dispatch staff for NY Core downstate.
• Train staff on procedures and ensure CAD documentation accuracy.

Skills

Communication skills

Active listening

Geographic familiarity

Stress management

CAD systems

Multitasking

Teamwork

Flexibility

Tools

CAD systems

Mapping software

Job description

TITLE: Dispatcher Supervisor

PAY RATE: $25 - $28 per hour

LOCATION: New York, NY

EMPLOYMENT TYPE: Full-Time

SCHEDULE: 8-hour, 10-hour, and 12-hour shifts available Due to the nature of the EMS industry, we operate 24 hours a day, 7 days a week. TMO Dispatchers may be asked to work days, nights, weekends, and holidays as needed.

BENEFITS: 401K,Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About Ambulnz by DocGo:

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo’s proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

RESPONSIBILITIES:

• Emergency Call Intake: Receive emergency and non-emergency calls from healthcare facilities, individuals, or other sources and gather necessary information.
• Resource Coordination:Determinetheappropriate levelof response based on the nature and severity of the call and dispatch the nearest available ambulance or medical transportation unit.
• Dispatch Communication: Relay critical information to EMS personnel, including location, nature of the emergency, and any special instructions or precautions.
• Plans, manages, and reviews the work of assigned dispatch staff for NY Core downstate and participates in the selection of assigned staff
• Provides for the training of staff in work procedures
• Record-Keeping: Accurately document all call details, dispatch information, and actions taken in computer-aided dispatch (CAD) systems or other designated software.
• Multitasking: Handle multiple calls and incidents simultaneously, prioritize response efforts, and coordinate resources efficiently.
• Monitor and direct Dispatch staff and tasks, including remote dispatch sites
• Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market
• Maintains a healthy relationship with all clients
• Stays current with the EMS laws, regulations, and developments
• Prepares a variety of periodic and special reports as required
• Documentation and Reporting: Prepare reports,maintainrecords, andprovideaccuratedocumentation of incidents, response times, and other relevant data for analysis and reporting purposes.
• Compliance: Adhere toestablisheddispatch protocols, emergency medical service guidelines, and applicable regulations.
• Maintain and improve customer NPS score
• Other duties as assigned

PREFERRED QUALIFICATIONS:

• Communication Skills: Excellent verbal and written communication skills to interact effectively with callers, EMS personnel, and other stakeholders in high-pressure situations.
• Active Listening: Ability to listen attentively to callers, gather crucial information, and ask relevant questions to ensureaccurateunderstanding.
• Medical Knowledge: Basic knowledge of medical terminology, emergency medical procedures, and common medical conditions tocomprehendand relay information accurately.
• Geographic Familiarity: Familiarity with local geography, landmarks, street names, and address systems toprovideaccuratelocation information to EMS units.
• Stress Management: Ability to remain calm, composed, and professional in stressful and time-sensitive situations.
• Computer Proficiency:Proficiencyin using computer-aided dispatch (CAD) systems, mapping software, and other relevant technology tools.
• Attention to Detail: Strong attention to detail to accurately record information and follow established protocols.
• Multi-tasking Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Teamwork: Ability to work collaboratively with other dispatchers, EMS personnel, and various stakeholders.
• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays, as EMS operations typically require 24/7 coverage.

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Aff…

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.