Dispatch Supervisor

Texas A&M Forest Service; College Station (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Texas A&M Forest Service in College Station, TX, is seeking a Dispatch Supervisor to lead statewide dispatch operations. The role focuses on personnel management, training, quality assurance and strategic planning for emergency response activities.

The position requires an associate degree related to emergency management or fire administration, at least four years with a fire or emergency response agency, and valid Texas driver’s license.

Qualifications

• Associate degree in emergency management, fire administration, business administration, science or related field; experience may substitute.
• Min. 4 years experience with a fire or emergency response agency.
• NIMS 100, 200, 700, 800 certifications.
• Strong leadership, communication, organizational and interpersonal skills.
• Ability to lead others, multitask, and work extended hours during emergencies.
• Proficiency in Word, Excel and PowerPoint.
• Valid Texas driver's license or ability to obtain within 30 days.
• Supervisory experience preferred.
• NWCG qualifications (IADP/ACDP/EDSP) preferred.

Responsibilities

• Provide leadership for ESF4 Statewide Dispatch functions, including personnel, training and QA.
• Oversee budget, inventory, grants, and dispatch system maintenance.
• Coordinate with other dispatch supervisors and agency leadership for emergency response.
• Staff development and strategic planning to maintain high-quality services.

Skills

Leadership

Communication

Multitasking

Team supervision

Attention to detail

Education

Associate degree in emergency management or related field

NIMS 100, 200, 700, 800

Valid Texas driver's license

Supervisory experience preferred

NWCG qualifications (IADP/ACDP/EDSP) preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Company Description

Texas A&M Forest Service is the lead state agency for wildfire response in Texas and works to conserve and protect the resources that sustain our state. The agency works with communities, fire departments and local, state and federal partners to protect lives, property and natural resources through wildfire response, emergency management, forest conservation and community programs.

Role Description

The Dispatch Supervisor is a full-time, on-site role based in College Station, TX. This role provides leadership for assigned ESF4 Statewide Dispatch functions, including personnel, training, quality assurance and improvement, compliance, data interpretation and strategic planning. The Dispatch Supervisor works closely with other dispatch supervisors and agency leadership to maintain high-quality services and ensure seamless coordination during emergency response. Additional responsibilities include staff development, operational readiness, budget and inventory oversight, grant support and the maintenance of dispatch systems and equipment. Emergency response is an essential duty of this position.

Qualifications

• Associate degree in emergency management, fire administration, business administration, science or a related field. A combination of education and experience may substitute for a degree.
• Minimum of four years of experience with a fire or emergency response agency.
• NIMS 100, 200, 700 and 800.
• Strong leadership, communication, organizational and interpersonal skills with sound judgment and attention to detail.
• Ability to lead others, multitask, work cooperatively and work extended hours during emergency response operations.
• Proficiency in Microsoft Word, Excel and PowerPoint.
• Valid Texas driver's license or ability to obtain one within 30 days of employment.
• Supervisory experience with a fire or emergency response agency is preferred.
• NWCG qualifications in an assigned dispatch function area (IADP, ACDP or EDSP) are preferred.