Dispatch Specialist - PM

Metropolitan School District of Washington Township; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid leave days

Paid holidays

RETIREMENT contributions (PERF, 401a,

Health insurance

Dental and vision insurance

Job summary

Metropolitan School District of Washington Township (MSDWT) is seeking a Dispatch Specialist to manage the design and execution of school bus routes, including general education, special education, shuttles, and mid-day routes. The position supports daily dispatch operations and collaborates with Transportation leadership to ensure safe, efficient, and cost-effective routing.

Qualified candidates will have a high school diploma or equivalent, strong communication skills, and proficiency with

Qualifications

• Experience with routing software and RouteFinder preferred.
• Proficient with Microsoft Office and Google Suite for Education.
• Ability to maintain accurate files and records.

Responsibilities

• AM/PM dispatch daily during peak driving times.
• Coordinate with Transportation Director and Router to optimize routes.
• Assist with substitute driver placements based on route needs.
• Enter data into fuel system and GPS tracking notes.
• Communicate route and driver changes with school staff daily.

Skills

Routing software

RouteFinder

Computer skills

Customer service

Confidentiality

Flexibility

Education

High school diploma or equivalent

Tools

RouteFinder

Job description

• Position Type:
  Transportation/ Dispatch Specialist
• Date Posted:
  11/3/2026
• Location:
  Transportation

The Metropolitan School District of Washington Township (MSDWT) is located in the northern section of Indianapolis. It is a dynamic community with broad diversity in cultures, religions, ethnic groups, races, and socioeconomic levels. MSDWT has been an educational leader in Indiana for the last sixty years.

Our mission is to nurture our students into tomorrow's leaders by cultivating learning environments that ignite innovation, amplify diverse and critical thinking, and inspire growth and achievement.

JOB DETAILS

Job Title Dispatch Specialist - PM

Education High school diploma or equivalent

Location Transportation Center

Work Schedule 9:00am – 6:00pm

Calendar Length Year-round

FLSA Classification Hourly

Salary/Hourly Rate $25.00/hr ($52,000 annually) Additional compensation awarded for post-secondary education, bilingual status and approved industry certifications.

Benefits Paid leave days, paid holidays, retirement contributions (PERF, 401a, VEBA), life insurance and health, dental and vision insurance offerings.

JOB EXPECTATIONS & REQUIREMENTS

Position Purpose / Description

Under the supervision of the Transportation Manager, the Dispatch Specialist is responsible for handling the design and execution of all school bus routes for general education, Special Education, shuttles, mid-day routes and other special routes as needed and completing daily tasks as assigned

Essential Functions

• AM/PM dispatch on a daily basis and during peak driving times.
• Working closely with the Transportation Director, Associate Director, Assistant Director,
• Transportation Manager and Router to ensure that all routes are efficient, safe and cost effective.
• Searching proactively for ways to improve routes and transportation within the district.
• Learn the RouteFinder/Viewfinder routing software program and/or other similar software as needed.
• Communicating with drivers regarding bus stops, driver directions and route/bus stop hazards.
• Assisting with substitute driver/bus assistant placements based on route needs.
• Reviewing student counts to ensure capacity is within corporation limits.
• Maintaining current route direction back-ups for all routes.
• Dispatch summer school bus routing.
• Providing necessary resources for any redistricting and assisting with elements of transportation.
• Completing necessary reports as assigned.
• Communicating daily with school's staff and administrators with route, student and driver changes.
• Serve as the office liaison to drivers regarding bus tablet usage and troubleshooting.
• Assists in entering employees into fuel system
• Assists with additional technology as needed
• Responsible for assisting with field trip billing
• Performing other duties as assigned by the Director of Transportation, Associate Director, Assistant Director, Transportation Manager, and/or Router.
• Learn and implement GPS tracking system to assist drivers while maintaining calm radio communications and re-directing radio communications.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Experience using routing software, in particular RouteFinder, is preferred.
• Computer skills are required (Microsoft Office and Windows, Google Suite for Education).
• The ability to maintain excellent files and records is mandatory.
• It is essential for candidates to possess excellent customer service and communication skills, displaying professional behavior to all staff members, district employees, parents, students and the general public. The ability to maintain strict confidentiality is essential.
• The ability to be flexible in covering shifts as needed is required.
• CDL not required, however additional compensation is paid for CDL holders.
• If an applicant does not currently hold a CDL, training may be provided by MSDWT.

Education

Qualified candidates must have a high school diploma and/or equivalent.

PHYSICAL REQUIREMENT

PERCENT OF TIME

Seldom = Less than 25%

Occasional = 26 to 50%

Often = 51 to 75%

Very Frequent = 76% and above

Ability to stand for extended periods of time

Often

Ability to carry 25 pounds

Occasional

Amount to lift 25 pounds

Occasional

Amount of force to push/pull up to 25 pounds

Occasional

Ability to work at a desk, conference table or in meetings of various configurations

Very Frequent

Ability to see for the purpose of reading laws and codes, rules and policies and other printed matter

Very Frequent

Ability to hear and understand speech at normal levels

Very Frequent

Ability to communicate so others will be able to clearly understand a normal conversation

Very Frequent

Ability to operate office equipment

Very Frequent

Ability to reach in all directions

Very Frequent

Climbing

Seldom

Seldom

The Metropolitan School District of Washington Township is an equal opportunity/equal access employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Indiana State laws, regulations, and executive orders in its programs and activities. Washington Township does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.