Dispatcher.Bus

Metropolitan Nashville Public Schools; Nashville (TN); Hybrid; USD 3,509,000 - 3,857,000; Full time

Benefits offered by this job

Starting at $25.47 per hour

Job summary

Metropolitan Nashville Public Schools is seeking a dispatcher to support the safe and efficient operation of the bus dispatch office. Under supervision, provide direction to drivers and monitors, manage route coverage, and communicate with leadership and emergency services.

The role requires flexibility for nights, weekends, and split shifts. CDL Class B with P and S endorsements is required. Starting pay is $25.47 per hour and salary details are aligned with district policies.

Qualifications

• High School Diploma or GED required.
• Previous dispatch or customer service experience preferred.
• Basic computer skills and routing know-how.

Responsibilities

• Works with Transportation staff to orchestrate daily logistics and information flow for bus transportation operations.
• Relays messages via two-way radio between leadership and drivers regarding assignments, weather, and traffic.
• Provides drivers with detailed routing directions and stop locations to ensure coverage.
• Maintains knowledge of district street networks and construction zones for optimal service.
• Inputs daily information into computer system for attendance and route coverage; logs fleet data.

Skills

Routing basics

Computer literacy

Customer service

Education

High School Diploma or GED

Job description

2501001

Job Code: 2501001

Job Family/Function: 25 – Transportation Services\Support

FLSA: Nonexempt

Grade Ladder: MNPS Support Hourly

Pay Grade: MNPS.TR004-H

Duration (days/year): 240

Locations(s): Transportation Services

We Are Team MNPS

Metro Schools is one of the largest and most diverse school districts in the United States. Our teachers and staff educate more than 80,000 students in Metro Nashville-Davidson County, preparing them to excel in higher education, work, and life. Our district implements some of the most innovative reform strategies in the nation. We seek to partner with highly effective, engaging teachers, teacher leaders and support staff with a passion for urban education and a go-getter spirit as we strive to become the highest-performing urban district in the nation. Whether you are a teacher, an administrator, or a potential support staff employee, if you want to make a difference, we want to hear from you.

Job Summary

This position is responsible for assisting in a safe and efficient operation of the dispatch office. Under general supervision, this position is responsible for providing general direction to school bus drivers and monitors related to their assigned routes. These directions may include providing student information and contacting first responders in cases of emergencies. The dispatcher works with the Transportation Supervisor to ensure routes in their assigned area of responsibility are run efficiently and on time; dispatcher is responsible for providing coverage in reported driver absences; responsible for maintaining phone as well as two-way radio logs and other records; performs a wide variety of specialized and analytical duties. Provide customer service support to drivers, monitors, supervisors and others. The successful candidate must be willing to work flexible hours including nights, weekends and split shifts. An individual in this position is expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as needed.

What you will do

• Works with Transportation staff to orchestrate daily logistics and information flow for school bus transportation’s operational needs. Prioritizes tasks to ensure seamless and safe transportation services to students.
• Relays messages via two-way radio communications between transportation leadership and bus drivers regarding assignments, weather, traffic flow, etc.
• Provides bus drivers with detailed routing directions and stops locations to ensure all stops are covered.
• Masters an understanding of District’s street networks and roadway construction zones to enable optimal bus transportation services.
• Inputs daily information into computer software database for driver’s attendance records; route coverage recap reports for reporting to leadership; and to record any mechanical malfunction of the fleet.
• Clearly and professionally communicates with co-workers; school officials; emergency agencies; and the community about transportation-related items and situations.
• Compiles and analyzes daily reports for trending process improvement purposes. Reports deviations from predetermined standards to appropriate leadership.
• Provides input to supervisor regarding proposed changes and improvements.
• End of Day report submitted by the closing dispatcher at the end of each service day.
• Acts as liason between bus driver, bus monitor, parents, students, school administration and staff.
• Support and Coverage required by dispatch team for daily school routes, evening programs, extracurricular activities, sporting events, celebration of schools events, school community events, etc.
• Participate in radio coverage and document road conditions reported by the fleet in the event the weather team is activated.
• Responsible for reporting the following: bus accidents and incidents, late arrivals and departures, school parent notifications, location of students, emergency services calls, and fleet logs, etc.

Education Qualifications

• High School Diploma or GED equivalent Required

Experience Qualifications

• Previous Dispatch or Customer Service experience Preferred

Skills and Abilities

• Basic routing skills and computer skills required.

Licenses and Certifications

• Commercial Driver's License (CDL) Class B with Passenger (P) and School Bus (S) endorsement and valid medical certificate (DOT Physical) within 1 Year Required

Starting At: $25.47

Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures. The stated salary range for certificated teaching positions is calculated based based on 201 days and should be viewed as a reference. All provided salary ranges serve as a general guideline. More information on salaries and pay tables can be found here.

Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law. Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community. We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs. The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.