Dispatch Specialist — Driver Support & Route Monitoring

WeDriveU, Inc.; Chicago (IL); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid holidays

Paid time off

Job summary

WeDriveU, Inc. in Chicago, IL, is seeking a Dispatcher to handle a high volume of calls, coordinate with drivers, and respond to email inquiries while solving problems throughout the day.

The role requires 1+ year in dispatch or related fields, strong organization, and excellent communication skills. Proficiency with MS Office is expected; experience with a TMS is a plus in a fast-paced environment.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service, or hospitality.
• Extremely detail-oriented with strong organizational skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to manage multiple software programs with many open tabs.
• Excellent written and verbal communication and interpersonal skills.
• Professional and energetic demeanor in a fast-paced environment.

Responsibilities

• Monitor drivers throughout routes.
• Communicate instructions to drivers for pickups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic and relay alerts as needed.

Skills

Attention to detail

Communication

Organizational skills

Multitasking

Professional demeanor

Customer service

Tools

Microsoft Office Suite

Transportation Management System (TMS)

Job description

Address 2545 West Fulton Street, Chicago, IL, 60612, US

Compensation $24.00 - $26.00/hour

Schedule Full time

Description

WeDriveUis the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcherwill be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.


Shift Hours:To Be Determined

Duties and Responsibilities:

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply
  
  

Skills Required and Physical Demands:

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.

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