Dispatch Specialist

Dot Foods Inc.; University Park (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Profit sharing

Job summary

Dot Foods Inc. in Illinois seeks a transportation support role to coordinate with customers, suppliers, drivers and internal teams. You will deliver high-quality service, schedule appointments, and communicate work orders.

The position emphasizes lean thinking, data interpretation, and the ability to manage a fast-paced workload across multiple departments. Evening to weekend shifts are required, with steady collaboration and growth opportunities.

Qualifications

• High school diploma or GED.
• Ability to think critically and make independent decisions.
• Computer skills, including knowledge of Microsoft Office programs.
• Ability to multi-task and work in a fast-paced environment.
• Logistics/Transportation experience is a plus.
• Customer service experience is a plus.
• Experience working in both team and independent settings.
• Exceptional organizational and communication skills.
• Meticulous attention to detail.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Schedule appointments with customers via phone, email, or web-based formats.
• Communicate with drivers on schedules and work assignments.
• Work with multiple departments and manage a diverse and hectic workload.
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position.

Skills

Customer service

Multi-tasking

Critical thinking

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

This position will provide support to the Transportation Department in coordination with customer, suppliers, drivers, and other Dot/DTI employees.

WHAT YOU'LL DO

• Provide excellent customer service to both internal and external customers
• Schedule appointments with customers via phone, email, or web-based formats
• Communicate with drivers on schedules and work assignments
• Work with multiple departments and manage a diverse and hectic workload
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

YOU MUST HAVE

• High school diploma or General Equivalency Degree
• Ability to think critically and make independent decisions
• Computer skills, including knowledge of Microsoft Office programs
• Ability to multi-task and work in a fast-paced environment

WE WOULD LIKE YOU TO HAVE

• Logistics/Transportation experience
• Customer service experience
• Experience working in both team and independent settings
• Exceptional organizational and communication skills
• Meticulous attention to detail

ROLE SPECIFICS

• Full Time: Wednesday - Saturday 6:00am-4:30pm
• Work Environment: Some exposure to garage / shop environment
• Utilize data analysis and interpretation

WHO WE ARE

Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities

Safety

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.

EOE/AA Employer

Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.