Dispatch Specialist

Don; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

PTO & Paid Holidays

401(k) with Company Match

Short- & Long-Term Disability

Life Insurance

Job summary

Don’s Appliances is seeking a Dispatch Specialist to answer customer questions about shipping and delivery, drawing on product knowledge to respond accurately. The role thrives in a fast-paced setting, requires multitasking, and delivers strong service under pressure.

Responsibilities include scheduling drivers, relaying messages, and maintaining communications within the region. A high school diploma or GED and 1–2 years in dispatch or fast-paced customer service are expected.

Qualifications

• High school diploma or GED is required.
• 1–2 years in dispatching or fast-paced customer service.
• Excellent verbal and written communication.

Responsibilities

• Schedule and dispatch drivers, work crews, vehicles or equipment to locations per schedules or requests.
• Relay information to and from crews, supervisors, or other personnel.
• Use phones or texts to contact employees or emergency personnel as needed.
• Discuss and resolve problems with supervisors or customers regarding services or equipment.
• Prepare daily work schedules and assign work orders.
• Maintain communications within assigned territories and organize requests.

Skills

Communication

Tech Savvy

Local Knowledge

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Dispatch software

CRM systems

Mapping/GPS tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatch Specialist

Full Time Clerical Pittsburgh, PA, US

9 days ago Requisition ID: 1068

Summary

Don’s Appliances is seeking a Dispatch Specialistto answer customer questions and concerns about the shipping and delivery of their products and will have extensive knowledge of the products that Don’s Appliances sells to answer questions accurately. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and delivers exceptional customer service under pressure.

Essential Duties and Responsibilities

• Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Relays information such as work orders or other messages to and from crews, supervisors or other personnel.
• Utilized telephones or text messages to contact employees or emergency personnel.
• Speaking with supervisors or customers to resolve problems, requests for services or equipment.
• Prepares daily work such as schedules.
• Prepares work orders for crew or receiving work orders from work crews.
• Maintains communications within company assigned territories.
• Maintains and organizes work requests, customer requests, completed work requests, charges for work.
• Other duties as assigned.

Education

• High school diploma or GED

Experience

• Minimum of 1 to 2 years in dispatching, schedule coordination, or a fast-paced customer service environment.

Skills and Competencies

• Communication: Excellent verbal and written communication skills with a professional phone demeanor.
• Tech Savvy: Proficiency Microsoft Office, dispatch software, CRM systems, and mapping/GPS tools.
• Local Knowledge: Strong geographical familiarity with Pittsburgh, PA and tri state area.
• Multitasking: Proven ability to manage phone calls, radio traffic, and data entry simultaneously.

Work Location/Hours/ Job Type

• Full- Time, Remote
• Wednesday – Saturday (10 hour shifts, 4 days a week)

Benefits

• Medical, Dental & Vision Insurance
• PTO & Paid Holidays
• 401(k) with Company Match
• Short- & Long-Term Disability
• Life Insurance

Why Join Don’s Appliances?

We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.