Dispatch Specialist

Dot Foods, Inc.; Mount Sterling (IL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Benefits package

Advancement opportunities

Job summary

Dot Foods, a pioneer in the food industry supply chain, is seeking a Dispatch Specialist in Mt. Sterling, IL to support the Transportation Department. You will coordinate with customers, suppliers, drivers, and other Dot/DTI employees to keep schedules and service levels on track.

This role demands excellent customer service, scheduling via phone, email, or web, clear driver communication, and the ability to multi-task in a fast-paced environment. Schedule: Monday–Friday, 8AM–5PM.

Qualifications

• High school diploma or GED.
• Excellent mathematical and reading skills.
• Computer skills, including Microsoft Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Schedule appointments with customers via phone, email, or web.
• Communicate with drivers on schedules and work assignments.
• Work with multiple departments and manage a diverse workload.
• Apply lean thinking to identify and eliminate waste in all areas.

Skills

Customer service

Scheduling

Driver communication

Multi-tasking

Lean thinking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: Mt. Sterling, IL
Department: Dot Transportation, Inc. (DTI)
Reports To: Transportation Manager
Wage Range: $17.15 - $25.73, plus bonus opportunity

As a Dispatch Specialist, you will provide support to the Transportation Department in coordination with customers, suppliers, drivers, and other Dot/DTI employees.

WHAT YOU’LL DO

• Provide excellent customer service to both internal and external customers
• Schedule appointments with customers via phone, email, or web-based formats
• Communicate with drivers on schedules and work assignments
• Work with multiple departments and manage a diverse and hectic workload
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

YOU MUST HAVE

• High school diploma, General Equivalency Degree, or relevant work experience
• Excellent mathematical and reading skills
• Computer skills, including knowledge of Microsoft Office programs
• Ability to multi-task and work in a fast-paced environment

YOU MAY ALSO HAVE

• Administrative/Clerical experience preferred
• Effective professional verbal written communication skills
• Experience working in both team and independent settingsExceptional customer service skills and a strong attention to detail

ROLE SPECIFICS

• Schedule: Monday - Friday 8AM-5PM
• Work Environment: Some exposure to garage / shop environment

WHO WE ARE

Dot Foods, a pioneer in the food industry supply chain, created Dot Transportation, Inc. (DTI) in 1994 to transport product. Our fleet has since grown to over 1,800 trucks, all maintained by our own team of trained mechanics. As we’ve grown, we haven’t lost sight of caring for our best-in-class drivers. We’ve had zero layoffs in our company’s history and continue to make our benefits more competitive.

WHAT DOT CAN OFFER YOU

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules, and policies regarding safety.

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.