Dispatch Specialist

Preston Feather Building Centers; Harbor Springs (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee Product Discount Program

Annual Profit Sharing

Health, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off

Annual apparel and boot allowances

Job summary

A leading building materials distributor in Harbor Springs, MI, is seeking a Dispatch Specialist to join their on-site team. This entry-level, full-time role focuses on scheduling deliveries, optimizing customer service, and maintaining operational safety. The company offers a supportive work environment, competitive wages, and benefits, including health insurance and paid time off. Ideal candidates should possess strong problem-solving skills and the ability to thrive in a dynamic setting, ensuring accurate and timely deliveries while prioritizing safety.

Qualifications

• Ability to optimize deliveries for accuracy and timeliness.
• Maintain safety as a highest priority at all times.
• Demonstrate flexibility to adapt to changing business needs.

Responsibilities

• Schedule deliveries and ensure accuracy and prompt services.
• Assist customers with material pick-ups.
• Maintain cleanliness and organization of the yard.

Skills

Scheduling deliveries

Customer service

Critical thinking

Flexibility

Problem-solving

Job description

This role is on-site in our Harbor Springs, MI location

How often do you hear about a company that boasts an innovative start-up culture and in the same breath says they’ve been in business for 110 years? At Preston Feather we are relentlessly supporting innovation in the construction industry and have been since 1915.

Preston Feather is a rapidly growing value-added distributor of lumber and specialty building materials for top architects and pro builders. We offer rewarding careers, compensation and industry-leading training. If you enjoy a faster-paced role with a significant impact on customer service and are interested in learning about a variety of construction materials, then a position at Preston Feather may be right for you!

This is much more than a “dispatcher” role. The ability to plan ahead, think outside the box, prioritize, and schedule important resources (our skilled staff, specialized vehicles, warehouse/yard space and weather) are key skills needed to excel in this role.

As Dispatch Specialist, you will be responsible for:

• Scheduling/Dispatching through collaboration with the entire yard team
• Ensuring prompt and accurate transfers
• Processing of transactions through inventory management software
• Building and checking that loads going out for delivery are safe, secure, and correct
• Maintaining a high level of customer service by assisting customers with material pick-ups and answering questions
• Managing maintenance of delivery vehicles and Moffet
• Working hand-in-hand with our Yard Operations Leader to ensure all customers receive assistance loading orders and guarantee that all vehicles leaving are load-checked
• Confirming proper receipt of all materials
• Keeping the yard clean and organized
• Communicating with Purchasing Department on inventory-related concerns as they arise
• Making certain that all OSHA and MDOT regulations are met and enforced for safety

To be successful in this role, you will be expected to consistently demonstrate the ability to:

• Schedule deliveries that optimize loads addressing customer needs, accuracy and timeliness
• Maintain a clear understanding of many moving parts and valuable resources
• Make safety the highest priority – ALWAYS
• Utilize critical thinking skills in establishing priorities and think several steps ahead
• Be flexible and adapt to changing load schedules and operational business needs
• Apply exceptional problem-solving skills in a wide variety of scenarios

As a Preston Feather team member, you can expect:

• A Monday – Friday work schedule (no nights or weekends)
• Competitive wages
• Working closely with the entire Preston Feather team
• A training environment that encourages professional growth and development
• Employee Product Discount Program
• Annual Profit Sharing
• Health, Dental, and Vision Insurance
• Company-paid short and long term disability
• Company-paid life insurance with optional upgrade
• 401(k) with employer match
• Paid Time Off – immediate accrual equal to 2 weeks PTO, and 3 weeks after one year
• 6 Paid Holidays
• Annual apparel and boot allowances

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Retail Building Materials and Garden Equipment