Dispatch Service Coordinator

Socket.dev; Wichita (KS); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Educational Assistance program

PTO and holiday pay

Health insurance

Job summary

P1 Service, LLC. is seeking a Dispatch Service Coordinator for our Wichita, KS office. You will act as the link between customers, technicians and service operations, coordinating and scheduling service calls to ensure timely, efficient delivery of services.

The ideal candidate thrives in a fast-paced environment with strong multitasking and communication skills, and enjoys solving problems to keep daily operations running smoothly.

Qualifications

• High school diploma or GED required.
• 2+ years in operations dispatching or admin with heavy phone interaction.
• Proficient in Microsoft Office; able to learn new software.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Receive service calls and enter details into scheduling software.
• Schedule service and emergency calls and dispatch technicians.
• Keep technician schedules up to date and accurate.
• Coordinate with other coordinators for productivity and profitability.
• Assist with material ordering and billing audits.

Skills

Dispatch coordination

Customer service

Data entry

Multitasking

MS Office

Education

High School Diploma or GED

Tools

MS Office

Service Scheduling software

Job description

P1 Service, LLC, is seeking an Dispatch Service Coordinator for our Wichita, KS office.

Join our P1 Team!

P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

The Opportunity

We're seeking a dynamic Dispatch Service Coordinator to serve as the vital link between our customers, technicians, and service operations. In this role, you'll coordinate and schedule service calls, optimize technician routes, and ensure timely, efficient delivery of services. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is passionate about providing exceptional customer service while maintaining operational excellence. This position is perfect for a detail-oriented professional who enjoys problem-solving, communication, and keeping daily operations running smoothly.

What You'll Do

• Receive service calls from internal and external customers
• Enter call information into Service Scheduling software
• Schedule service and emergency calls and dispatch assigned technicians
• Ensure schedule is up to date and accurate for all service technicians
• Work with other Service Coordinators to maximize productivity and profitability of technicians
• Address customer issues relating to assigned technicians and accounts within your realm of authority
• Assist technicians and service managers with material/equipment ordering
• Audit calls for assignee technicians to insure proper billing and accurate payroll
• Issue purchase orders as needed
• Issue new call service job numbers as needed
• Answer service lines and other phones as needed
• Back-up other Service Coordinators
• Compose memos for field service techs as required
• Review and update weekly reports relating to assigned technicians and accounts
• Discuss scheduling/manpower issues informally on a daily basis and formally once a week to insure maximum productivity, profitability and customer service

Benefits for full-time non-bargaining personnel include:

• Educational Assistance program
• PTO and holiday pay
• Volunteer community service paid time off
• Bereavement paid time off
• Company paid life insurance
• Company paid disability insurance
• Company paid Employee Assistance Program with counseling
• Company paid financial education & wellness program with budgeting resources
• 401K retirement plan
• Health with HSA, Dental, and Vision insurance
• Dependent Care FSA
• Voluntary Life insurance
• Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans
• Voluntary LegalShield and Identity Theft protection plans
• Employee Discounts

Work Environment

• Office-based
• Standard business hours: Monday-Friday, 8:00 AM - 5:00 PM
• Local travel to client sites and project locations required
• Mix of desk work, client meetings, and field inspections

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: [e-mail] or call: 913-529-9033.

Requirements and Qualifications

Required:

• The work schedule for this position has some flexibility, but is generally 7:30am – 4:30pm, Monday thru Friday.
• Minimum of 2 year of work experience in operations dispatching or a similar administrative support position that has significant phone interaction with both internal positions and external customers.
• High School Diploma or GED equivalent
• Able to satisfactorily pass a criminal background check and drug screen.
• Proficient in using computer applications, specifically Microsoft Office products (Word/Excel/Windows/Outlook). Must be willing to learn new software applications.
• Able to work in a fast-paced environment while maintaining accuracy.
• Fast and accurate data entry skills
• Ability to work in a high-intensity fast paced environment
• Able to work independently and maintain confidentiality.
• Excellent oral and written communication.
• Excellent organizational skills and detail oriented.
• Excellent customer service.
• Good reasoning ability and be able to quickly problem solve and resolve issues.

Preferred:

• 3 years of work experience in a mechanical/electrical service-related industry (HVAC, Plumbing, Refrigeration, Electrical).
• Associates degree