Dispatch Scheduler Rep

Global Channel Management, Inc; Beaverton (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading service provider in Beaverton, Oregon is seeking a Dispatch Scheduler Rep. This role involves scheduling service appointments, and technicians, and resolving customer issues while focusing on detail and organization. The ideal candidate should have at least 3 years of experience in a sales or service industry, excellent communication skills, and knowledge of ERP systems. This position offers opportunities for skill development in a dynamic environment.

Qualifications

• 3 years of experience in a sales or service industry is required.
• Must be detail-oriented and organized.
• Ability to use discretion in decision-making.

Responsibilities

• Schedule service appointments and inspections.
• Resolve customer issues and dispatch technicians as needed.
• Create work orders and ensure they are completed.

Skills

Decision-making skills

Organization

Communication

Problem-solving

Data analysis

Attention to detail

Tools

ERP systems

Job description

Dispatch Scheduler Rep needs 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.

Must possess good decision-making skills, be very organized and detail oriented.

Must have excellent oral and written communication.

Ability to use discretion.

Problem Solving and ability to escalate matters when needed.

Data analysis and interpretation skills.

Speed and accuracy with attention to detail.

Dispatching and scheduling.

Schedule service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.

Support warehouse and/or other office functions.

Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

Create work orders, providing status to customer and following up with technicians.

Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

Complete contract paperwork and QC paperwork.

Work with technicians to ensure all paperwork is completed properly within the designated time.