Dispatch Scheduler

WeDriveU, Inc.; Peoria (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life

401(k) with 4% employer match

Paid holidays

PTO for all positions

Pet & Legal Insurance

Employee Assistance Program

Job summary

WeDriveU is seeking a Dispatch Scheduler in Peoria, IL to coordinate and manage transportation reservations. You will report to the Assistant General Manager and ensure a smooth passenger experience through accurate data entry, timely updates, and proactive communication.

Ideal candidates bring at least one year of office/administrative experience, a high school diploma or GED, and strong skills in Microsoft Office and reservation software.

Qualifications

• Excellent communication with customers, vendors, and staff.
• Strong organizational and multitasking abilities with attention to detail.
• Problem-solving skills and professional conduct are essential.

Responsibilities

• Answer passenger calls gathering trip information.
• Provide system information to passengers and assist with service access.
• Complete data entry for passenger files and trip requests.
• Provide follow-up communications and report schedule changes.
• Notify scheduling and dispatch of passenger cancellations.
• Maintain a safe, organized work area and filing systems.
• Communicate scheduling issues with operations staff.
• Handle multiple tasks accurately and professionally.

Skills

Communication

Organization

Multitasking

Problem-solving

Professional demeanor

Education

High school diploma or GED

Tools

Microsoft Office

SharePoint

Job description

Address 1530 West Altorfer Drive, Peoria, IL, 61615, US

Compensation $22.00/hour

Schedule Full time

Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

The Dispatch Scheduler will report to the Assistant General Manager and is responsible for managing and coordinating reservations for transportation services. They work closely with passengers to gather information and ensure a smooth and efficient experience. The role requires excellent customer service skills, attention to detail, and the ability to handle multiple tasks simultaneously.

Duties and Responsibilities:

• Answer passenger calls collecting all necessary trip information for the permissible time period.
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Maintain accurate records and appropriate filing systems.
• Communicate effectively with operations staff regarding scheduling or passenger issues.
• Ability to handle multiple tasks accurately and effectively.
• Professional demeanor and appearance.
• Reliable in attendance.
• Team player and helpful to staff, management, and peers.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

• Ability to effectively communicate with customers, vendors, and all employees from drivers to executives.
• Proficiency in computer systems and reservation software.
• Excellent organization and multi-tasking skills with strong attention to detail.
• Superior problem-solving skills with the ability to think on one’s feet.
• Polished and professional in both appearance and conduct.
• Additional skills and physical demands may apply.

Education and Qualifications:

Hard requirements

• One year of professional experience in office administration, reception, customer service, executive assistance, or similar field.
• High school diploma or GED
• Pre-Employment Background check and drug screening

Preferred requirements

• Knowledge and working experience with Microsoft Office with an emphasis on creating and maintaining spreadsheets; experience with SharePoint a plus.

We Offer:

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.