Dispatch/Provisioning Technician_Part Time

Truvista; Chester (SC); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Truvista in Chester, SC is seeking a part-time Dispatch/Provisioning Technician to join a dedicated Field Operations team. The role covers evening and weekend hours, with shifts Monday–Friday 5:00 p.m.–9:00 p.m. and Saturday 8:00 a.m.–5:00 p.m., based in Chester, SC.

Training may occur at the office and some work-from-home on weekends is possible. You will respond to escalation calls, schedule technician visits, ensure workloads, provision equipment, and handle clerical duties while maintaining

Qualifications

• High school diploma or equivalent required; 1–3 years related experience preferred.
• Bilingual English and Spanish is a plus.
• Must be available to work evenings and weekends.

Responsibilities

• Responds to customer escalation calls, schedules technician visits, and works to meet requested service dates.
• Reschedules trouble calls and service orders as needed.
• Ensures technicians have a full workload for the next business day.
• Manually provisions equipment when needed.
• Performs general clerical duties, including answering technician and customer calls to provide provisioning support.
• Contacts customers after provisioning-only orders are processed to confirm services are working properly.
• Manages customer escalations, including fast-lane and aged trouble calls.
• Performs provisioning and assignment duties as workload or staffing needs require.
• Performs duties at home office on weekends and during evening hours.
• Performs at Truvista office, as required, for training and follow up support.
• Performs other related duties as assigned by management.

Skills

Customer Service

Interpersonal Skills

Communications

Teamwork

Attendance/Punctuality

Leadership

Organizational Skills

Planning

Interpretation

Calculations

Professionalism

MS Office

Education

High School Diploma

1-3 years Experience

Tools

Microsoft Word

Excel

Outlook

Phone Systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chester, SC, US

General Summary:

Dispatch/Provisioning Technicians work as part of a team to organize, prioritize, and distribute daily Field Operations assignments. This part-time position answers customer and technician calls Monday through Friday from 5:00 p.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m.

The essential job functions include, but are not limited to the following:

• Responds to customer escalation calls, schedules technician visits, and works to meet requested service dates.


• Reschedules trouble calls and service orders as needed.


• Ensures technicians have a full workload for the next business day.


• Manually provisions equipment when needed.


• Performs general clerical duties, including answering technician and customer calls to provide provisioning support.


• Contacts customers after provisioning-only orders are processed to confirm services are working properly.


• Manages customer escalations, including fast-lane and aged trouble calls.


• Performs provisioning and assignment duties as workload or staffing needs require.


• Performs duties at home office on weekends and during evening hours.


• Performs at Truvista office, as required, for training and follow up support.


• Performs other related duties as assigned by management.

Knowledge, Skills, and Abilities:

• Must be available to work evenings and weekends.


• Bilingual proficiency in English and Spanish is a plus.


• To qualify for work from home, applicants must meet WFH requirements for bandwidth, work environment, and office setup. Truvista provides the required equipment, including a laptop, IP phone, and headset.


• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments.


• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and innovative ideas. Able to work independently.


• Communications - Communicates clearly and professionally, listens carefully, asks clarifying questions, responds effectively to questions, and prepares professional written business correspondence.


• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.


• Attendance / Punctuality– Is logged in and ready to work at the start of each shift and limits unscheduled absences.


• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.


• Organizational Support - Follows policies and procedures and completes administrative tasks correctly.


• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently. Pays close attention to detail.


• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.


• Calculations – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting.


• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.


• Computer/Office Systems Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and various other job related software – to include phone systems.

Education and Experience:

High school diploma or equivalent required. One to three years of related experience preferred; industry experience also preferred.

Physical Requirements:

• Close vision, Distance vision and ability to focus


• Regularly required to talk or hear


• Regularly required to use hands to grasp, handle or feel


• Must be able to write, type and use phone system


• Minimal lifting/pulling/pushing/climbing/kneeling/stooping

**Employment is contingent upon successfully completing pre-employment testing, a drug screen, and background investigation.