Dispatch/Provisioning Technician_Part Time

Truvista Communications Inc; Chester (SC); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Truvista Communications Inc. in Chester, SC seeks a part-time Dispatch/Provisioning Technician to coordinate daily Field Operations and answer calls during evenings and weekends.

You will schedule technician visits, prioritize assignments, and provide provisioning support, including confirming services and resolving escalations. Proficiency in Microsoft Word, Excel, and Outlook is expected; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of related experience preferred.
• Bilingual in English and Spanish is a plus.
• WFH requirements for bandwidth and setup; employer provides equipment.
• Customer service oriented with professional communication.

Responsibilities

• Responds to customer escalation calls, schedules technician visits, and works to meet requested service dates.
• Reschedules trouble calls and service orders as needed.
• Ensures technicians have a full workload for the next business day.
• Manages customer escalations and provides provisioning support.

Skills

Customer Service

Interpersonal Skills

Communications

Teamwork

Attendance / Punctuality

Leadership

Planning and Organizing

Attention to detail

Computer/Office Systems Skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Chester, SC, US

2 days ago Requisition ID: 1152

General Summary:

Dispatch/Provisioning Technicians work as part of a team to organize, prioritize, and distribute daily Field Operations assignments. This part-time position answers customer and technician callsMonday through Friday from 5:00 p.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m.

The essential job functions include, but are not limited to the following:

• Responds to customer escalation calls, schedules technician visits, and works to meet requested service dates.
• Reschedules trouble calls and service orders as needed.
• Ensures technicians have a full workload for the next business day.
• Manually provisions equipment when needed.
• Performs general clerical duties, including answering technician and customer calls to provide provisioning support.
• Contacts customers after provisioning-only orders are processed to confirm services are working properly.
• Manages customer escalations, including fast-lane and aged trouble calls.
• Performs provisioning and assignment duties as workload or staffing needs require.
• Performs duties at home office on weekends and during evening hours.
• Performs at Truvista office, as required, for training and follow up support.
• Performs other related duties as assigned by management.

Knowledge, Skills, and Abilities:

• Must be available to work evenings and weekends.
• Bilingual proficiency in English and Spanish is a plus.
• To qualify for work from home, applicants must meet WFH requirements for bandwidth, work environment, and office setup. Truvista provides the required equipment, including a laptop, IP phone, and headset.
• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments.
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and innovative ideas. Able to work independently.
• Communications - Communicates clearly and professionally, listens carefully, asks clarifying questions, responds effectively to questions, and prepares professional written business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
• Attendance / Punctuality– Is logged in and ready to work at the start of each shift and limits unscheduled absences.
• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly.
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently. Pays close attention to detail.
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.
• Calculations – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer/Office Systems Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and various other job related software – to include phone systems.

Education and Experience:

High school diploma or equivalent required. One to three years of related experience preferred; industry experience also preferred.

Physical Requirements:

• Close vision, Distance vision and ability to focus
• Regularly required to talk or hear
• Regularly required to use hands to grasp, handle or feel
• Must be able to write, type and use phone system
• Minimal lifting/pulling/pushing/climbing/kneeling/stooping

**Employment is contingent upon successfully completing pre-employment testing, a drug screen, and background investigation.