Dispatch Operator Day Shift

HonorHealth; Phoenix (AZ); Hybrid; USD 35,000 - 45,000; Full time

Job summary

HonorHealth in Phoenix, Arizona is seeking an entry-level PBX operator and Security dispatcher. In this role, you will support hospital operations by answering calls, dispatching resources to emergencies, and providing exceptional customer service.

You will work with advanced technology and be part of the hospital's first responder network. The position requires a High School Diploma or GED and offers varied hours and shifts.

Qualifications

• High School Diploma or GED required.
• Experience in call answering and radio dispatch preferred.
• Hospital operator and/or security dispatching experience preferred.

Responsibilities

• Support hospital operations as a PBX operator and Security dispatcher.
• Answer calls and dispatch resources to emergencies.
• Maintain documentation for all calls supported.

Skills

Customer service

Problem-solving

Communication

Education

High School Diploma or GED

Associates Degree (Preferred)

Job description

Primary City/State: Network Operations Center

Category: Administrative Support

Shift: Day

Department: Central Communications

Varied Hours / Varied Days

Responsibilities

This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatches resources to emergencies and serves as a front line customer service agent. Works with state‑of‑the‑art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on‑call.

Essential Functions

• Keeps customer service as first priority in all interactions
• Answers and responds to internal, external and security dispatch call traffic
• Interacts with multiple software platforms to problem solve and serve callers needs
• Provides numbers, resources and/or information to callers of all types
• Completes documentation for all calls and service lines supported
• Alert and activates resources to emergency codes, security issues including staff and patient needs
• Covers the Customer Navigation Center's phones after hours, nights, weekends and holidays
• Activates mass notification calls, paging on‑call resources and locates other as needed assets
• Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc.
• Maintains documentation for security tasks, deploys them to calls and tracks their movement
• Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters)
• Assists in training and precepting new staff
• Helps maintain department resources, service books, downtime resources and flip charts

Education

• High School Diploma or GED Required
• Associates Preferred

Experience

• Call answering and radio dispatching experience Preferred
• Hospital operator and/or security dispatching experience Preferred