Dispatch Operator

Rockingham County, NH

Exeter (NH)

On-site

USD 38,000 - 52,000

Full time

11 days ago

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Benefits offered by this job

Health, dental, vision, life insurance

Short-term disability

Long-term disability (optional)

New Hampshire Retirement System (pensi

Tuition Reimbursement

Paid Time Off

Paid Holidays

Employee Assistance Program

On-Site Gym

Job summary

Rockingham County Sheriff’s Office in New Hampshire seeks a Dispatch Operator to dispatch deputies, police, fire, and EMS units and maintain precise electronic logs. The role supports multiple agencies and requires calm, quick thinking and strong data-entry skills.

Position is full-time, non-exempt with union status. The office provides a comprehensive benefits package including health, dental, vision and retirement options, along with paid time off and shift differentials.

Qualifications

High School diploma or GED required.
Valid driver’s license.
Pass a rigorous background investigation, occupational health assessment & drug test.
No criminal record.
Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.
Familiarity with IMC public safety software is a plus.
Proficiency in computer use and ability to adapt to new and changing technology.
Proficiency in database queries and accuracy in data entry.
Ability to handle an array of duties at once and remain calm and focused.
Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.

Responsibilities

Dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.
Maintains accurate, electronic logs of all calls.
Provides geographical and incidental information to emergency units.
Sends and receives information through the NH State Police (SPOTS) system.

Skills

Data entry accuracy

Calm under pressure

Computer use

Weekend/evening/holiday shifts

Education

High School diploma or GED

SPOTS certification (NH SPOTS)

Tools

IMC public safety software

Job description

Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney’s Office, Registry of Deeds, Sheriff’s Office, Department of Corrections, Finance Office, Human Resources, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference.

Scope Of Position

The Dispatch Operator dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.

A DAY IN THE LIFE

Rockingham County Sheriff’s Office is a public safety entity comprised of several divisions. The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and emergency personnel in responding to calls for assistance by dispatching deputies, police, fire, and EMS units through maintaining accurate, electronic logs of all calls as well as providing geographical and incidental information to emergency units. Our Dispatch Operators send and receive information through the NH State Police (SPOTS) system.

Required Education And Experience

Must have valid driver’s license.
Ability to pass a rigorous background investigation, occupational health assessment & drug test.
No criminal record.
High School graduate or GED required.
Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.
Familiarity with IMC public safety software is a plus.
Proficiency in computer use and ability to adapt to new and changing technology.
Proficiency in database queries and accuracy in data entry.
Ability to handle an array of duties at once and remain calm and focused.
Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.

STATUS/SHIFT

Full Time / Non-Exempt / Union

Shift Differential

2nd Shift: $1.75/hour
3rd Shift: $2.00/hour
Weekend Premium: $1.50/hour

Equal Employment Opportunity.

Mandatory post offer physical and drug testing for new hire. Criminal records check required.

Rockingham County offers a complete benefits package to our Dispatch Operators including: health, dental, vision, life insurance, short-term disability and optional long-term disability. Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System (pension plan). Go to www.nhrs.org for more information.

For Complete Benefit Information

Rockingham County Benefit Guide - Dispatch

Additional Benefits Include